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Process Expert

T-Systems Slovakia s.r.o.

Miesto práce
Košice
Druh pracovného pomeru
plný úväzok
Termín nástupu
ASAP

Informácie o pracovnom mieste

Náplň práce, právomoci a zodpovednosti

Purpose
Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction.
Designs and produces internal and external reports related to process management. Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis.
Provides active on site support, training and development activities for other colleagues. Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements.

Key Accountabilities
• Lead teleconferences/meetings with all required participants to inform about actions to be taken related to process topics
• Lead continual process/ service improvement to increase customer satisfaction
• Coordination/ active participation in respective process communities to increase process awareness to expected levels
• Coordination/ active participation in process related projects to ensure continuous improvement up to TSI Level
• Act as interface between process and operational topics to ensure proper communication on expected organizational level
• Analyze and control regular KPIs and set-up actions in case of deviance to keep quality awareness on expected level
• Training and mentoring of respective processes to increase process awareness
• Change management tasks for Swiss Customers

Requirements
Education
• University Education - Bachelor's degree

Experience
• 2+ years of work experience - Process- Organisation

Languages
• English B2+
• German B2+

IT Technical Skills
• MS Office / Excel, Power Point, Outlook
• PC skills / HW, SW/

Soft skills
• Effective communication skills
• Analytical thinking
• Presentation skills
• Organisational skills
Others
• Experience of IT operations across at least 1 area (e.g. application operation, OS operation, network, storage, etc.)
• Flexibility
• Responsibility
• Pro-activity and pro-customer orientation
• Ability to work as an individual also as a part of the team
• Experience in management of international projects, previous experience in intercultural environment
• Ability to work on more tasks in paralel/ changing topics
• Basic knowledge of project management

Other Benefits
• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Team-buildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Metro card
• Referral bonus /financial/
• Rotations possibilities

• Minimum monthly salary is 800.00 € brutto + variable part of salary + other financial benefits.
The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Požiadavky na zamestnanca

Pozícii vyhovujú uchádzači so vzdelaním

vysokoškolské I. stupňa
vysokoškolské II. stupňa
vysokoškolské III. stupňa

Jazykové znalosti

Anglický jazyk - Stredne pokročilý (B2) a Nemecký jazyk - Stredne pokročilý (B2)

Inzerujúca spoločnosť

Stručná charakteristika spoločnosti

The most trustworthy partner in information and communication technologies.

T-Systems Slovakia was established in Slovakia in 2006 with the goal of providing information and communication (ICT) outsourcing solutions for the global corporate clientele of the Deutsche Telekom AG Group. The company has been based in Košice since its establishment. It was established as a subsidiary of T-Systems International GmbH, which has its head office in Germany and is a part of the global Deutsche Telekom AG Group.
The Slovak company provides outsourcing services for corporate customers in Germany, the European Union and at a global level. The size and breadth of activities and quality of work delivered by T-Systems Slovakia is a major reason why the T-Systems brand is the market leader in Germany and one of the big four ICT service providers in Europe.
The company has used the last decade to grow from nothing to the second-largest IT company in Slovakia and the second-largest employer in the east of the country. T-Systems Slovakia had 3,850 employees in Košice at the end of 2016, which makes it the second-largest shared service center in Slovakia and one of the top fifteen largest employers in Slovakia.
Thanks to our highly qualified and motivated employees, our company has the fastest growing added value in the IT sector in Slovakia.

Počet zamestnancov

1000 a viac zamestnancov

Adresa spoločnosti

T-Systems Slovakia s.r.o.
Žriedlová 13
04001 Košice
http://www.t-systems.sk

Kontakt

Kontaktná osoba: Monika Raščáková
E-mail: poslať životopis
ID: 3792138   Dátum zverejnenia: 21.10.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum monthly salary is 800.00 € brutto + variable part of salary + other financial benefits.