730 EUR
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DevOps operator for SAP Solution delivery (Ref. No.: 106485)

T-Systems Slovakia s.r.o.

Place of work
Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description

-Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
-2nd level environment.
-Working in global SAP Systems Management Suite – SMS infrastructure according state of art technology and based on customers, operation’s needs.
-Completes operational and organizational tasks/processes more independently and autonomously in assigned area of support according T-Systems processes and considering customer contracts, processes and SLA.

Accountabilities

-Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
-2nd level environment.
-Execute project and other deliverables in order to fulfil KPIs and management requests.
-Smooth and uninterrupted operation of customers’ environment.
-Conformity with the internal work instructions and process guidelines within T-Systems.
-Follow the defined escalation standards in case of deviations.
-Investigate the root cause of incidents and initiate actions to improve or correct the situation.
-Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
-Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise
-Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
-Train and participate on education of other employees.
-Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
-Create, change and delete user accounts.
-Provides support in the field of monitoring, reporting and event management for operating systems, databases, SAP applications , communication components based on his/her wide range of IT knowledge.
-Central support of all available SAP SMS portfolio and technologies.
-Initial setup of system monitoring and threshold adjustments, event management, -incident management, change management – planning and execution of standard/complex changes, support in problem management - analysis and solution of complex issues.
-Standard SMS components housekeeping activities, starting/stopping systems, installation of systems, performing updates and upgrades.
-Support for migration and consolidation of SAP landscape monitoring and related activities.
-Collaborates on designing concept in a difficult task area, proposal for improvements, develops and controls optimization measures relating to processes and quality.
-Advance Service awareness of customer core business processes, customer contracts and SLA.
-Basis awareness about cost/value analyses.

Technical tasks for predecessor position(s):

-SMS components daily event management (availability, free space management).
-Inclusion/modification/removal of standard SAP application monitoring based on SOP.
administration of standard service level reporting .
-Basic customization of monitoring parameters and thresholds.
-Basic Event Management customization (rules, on call, aliases, maintenances).

Technical tasks

-Advanced support/troubleshooting for all supported monitoring and event Management scenarios.
-Administration and creation of non-standard reporting (performance and capacity reports, system info, health checks).
-Administration of internal SMS components and supporting infrastructure scripts.
-Responsible for updating documentation.

Employee perks, benefits

•Cafeteria - individual benefit,
•Trainings and development opportunities,
•Discounts at various providers in Košice,
•Possibility of Home office,
•Pension savings contribution,
•Meal vouchers contribution,
•Teambuildings,
•Extra vacation days,
•Young and enthusiastic working environment,
•Diversity Program,
•Health Weeks,
•Sport Activities,
•Weekend Events,
•Work life Coaching,
•Doctors at workplace,
•Credit card,
•Metro card,
•Referral bonus /financial/,
•Rotations possibilities.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Requirements
Education-High school.

Experience
1-2 years within the field

Languages
English: CEF – B2

Others

-Detailed knowledge of ICT environment
-Valid certification in given technology
-Overview of the ITIL processes
-Linux, AIX, HP-UX basic administration.
-SAP Technology overview and knowledge.
-ITIL and process awareness.
-Analytical skills.
-Reliability and holds operational responsibility.
-Ability to work under the pressure.
-Good communication, organizational skills.
-Customer orientation.
-Vocational training or certificates in IT area.
-Working on shifts or OnCall duties.
-Task group oriented (organization of own work, awareness of related activities, supervision of workgroups: set, schedule, monitor and review work of others).

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
http://www.t-systems.sk

Contact

Contact person: Lucia Jacková
E-mail: send CV
ID: 3777384   Dátum zverejnenia: 30.10.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum monthly salary is 730 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate