1 445 EUR
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Global Quality Manager

T-Systems Slovakia s.r.o.

Place of work
Contract type
Start date

Information about the position

Job description, responsibilities and duties

•Governance of the Quality management on corporate level of T-systems International (TSI). Proposes, manages and designs relevant process and quality improvements policies and procedures to achieve organizational goals TSI wide. Implements Quality management system according to valid standards (covering Umbrella certification - ISO 9001, 20 000, 27001 and 22301) and in order to increase the efficiency of the service activity and to ensure:
•Controls quality management and process optimization programs within TSI.
•Takes a lead and stear quality improvement programs, provides quality consultancy in strategic Quality initiatives.
•Based on deep quality checks and audits (analyzis and evaluation) of customer's account identifies deviations and ensures proper measures/actions are implemented.
•Provides mentoring coaching and consultation a global TSI level.

Key accountabilities
•Initiate and control operationalization of processes / procedures (Best Practices) and services / products - descriptions (Business Service Catalogue) (Definition & implementation of Processes /Workflows to ensure the Availability & Produce-ability of services/products).
•Appliance of approaches/procedures to increase the standardization within the Service Delivery organization.
•Initiates and collaborates on the development of strategies for specialist units and strategic decisions company wide
•Initiate & moderate workshop with service delivery experts
•Identifies area for quality improvement and develops trainings to help understand and implement knowledge among the employees/colleagues.
•Develops company-wide standards, procedures and guidelines.
•Provides comprehensive advice to internal/external customers as well as employees and management.
•Identifies quality disturbances and initiates and monitors measures to improve quality.
•Develops/ enhances, coordinates and introduces the indicators for measuring quality and enhancing the quality performance (Tri:M customer promises).
•Develops and coordinates strategies and concepts to design and optimise processes/ quality in a complex task area.
•Prepares adequate solutions/regulations/concepts/target processes in a particularly complex task area or relating to interdepartmental business processes. Develops Strategies for specialist units and initiates strategic decisions.

Management scope
•Independently manages large national/international quality projects.
•Advises management on strategic and organisational structure matters.

Employee perks, benefits

•Cafeteria - individual benefit,
•Trainings and development opportunities,
•Discounts at various providers in Košice,
•Possibility of Home office,
•Pension savings contribution,
•Meal vouchers contribution,
•Extra vacation days,
•Young and enthusiastic working environment,
•Diversity Program,
•Health Weeks,
•Sport Activities,
•Weekend Events,
•Work life Coaching,
•Doctors at workplace,
•Credit card,
•Metro card,
•Referral bonus /financial/,
•Rotations possibilities.

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Advanced (C1) and German - Upper intermediate (B2)

Personality requirements and skills

•Process - organization management - 5 years of experience,

•ITIL V3 foundation certification; ITIL expert certification (advantage) ISO 9001; ISO/IEC 20000; ISO 27001; ISO 22301; Six Sigma or Lean Green Belt certification (advantage); PM certification (advantage),

IT Technical skills
•MS Office / Excel, Power Point, Outlook - Advanced - 5 years of experience,
•PC skills /HW, SW/ Advanced - 5 years of experience,

Soft skills
•Strong communication skills - Expert - 5 years of experience,
•Analytical thinking - Expert - 5 years of experience,
•Presentation skills - Expert - 5 years of experience,
•Organizational skills - Expert - 5 years of experience,
•Flexibility - Expert - 5 years of experience,
•Stres resistance - Expert - 5 years of experience,

Other skills
•Project Management - Advanced - 3 years of experience,
•ISO 9001 - Advanced - 3 years of experience,
•ISO 20000 - Advanced - 3 years of experience,
•ISO 27001 - Advanced - 3 years of experience,
•ISO 22301 - Advanced - 2 years of experience,

Other criteria
•Strong pro-customer and results orientation,
•Ability to work as an individual also as a part of the team,
•Excellent networking across departments and with contacts within the Group (e.g. as part of Group projects) and outside the Group,
•Experience in IT Services minimum 4 years,
•Detailed knowledge of ICT industry environment,
•Steering of project in project management for complex and multi-national projects,
•Experience of IT operations across all layers (e.g. application operation, system operation, infrastructure, network, storage, desktop - nice to have),
•Experience in management of international project, previous experience in intercultural environment,
•Deep knowledge of ITIL processes, certification in at least 1 of them.


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
P.O.BOX 108
830 05 Bratislava 35


Contact person: Ing. Lenka Kiššová
E-mail: send CV
ID: 3762205   Dátum zverejnenia: 13.9.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum monthly salary is 1445 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.