1 125 EUR
Success is created by our people.

Head of Quality, Audit and Performance PC&PS

T-Systems Slovakia s.r.o.

Place of work
Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Purpose
Head of Team takes care of and acts as a main point of contact for highly complex day to day coordination and steering of one section within a company. Head of Team communicates company and team goals, safety practices and deadlines to team and is responsible for their implementation by effective resource management, planning and evaluating activities in the assigned area of responsibility. Head of Team provides help to management, including hiring and training, and keeps management updated on team performance.

Key accountabilities
Processes and service delivery
•Establish and nurtures relationships with stakeholders for effective communication and expansion of existing operational capabilities in the nearshore in line with unit strategy.
•Develops and implements mid-term tactical plans and implementation projects for new business pipeline, manage order pipeline on a project basis and sign-off takeover into operation documentation with process owners.
•Operationally manages critical situations and solve escalations to provide seamless service delivery and effective service to clients.
•Supports pre-sales activities, contract negotiations, customer visits, new customer onboarding, business operations functions, and process documentation.
•Requests and monitors purchase order entry and ensure all POs to be available before start of business.
•Collects and provides feedback on contract terms and condition compliance.

Quality assurance
•Delivers services/solutions to clients in agreed quality and quantity structure according agreed contracts, SLA, OLA, etc.
•Continuously improves processes and products/services in assigned area, plan improvements and implement improvements programs.
•Manages activities within assigned unit to deliver Quality KPI’s and relevant customer satisfaction expectations.

Budget
•Plans, adjusts and controls financial and other business plans to be able to effectively manage business of assigned team.
•Controls finance and efficiency management initiatives and financial results across the assigned team.
•Controls cost planning, budgeting and budget management in line with global unit and local company financial targets (TSSK).
•Forecasts and executes measures to stay within the budget in all cost items e.g. efficiency program, training budget, travel budget, personal costs primary and secondary and project costs.

People
•Actively steers capacity of team resources and quality of employee performance results in coherence with customer contracts.
•Is responsible that all people-related regulatory topics (labour code, internal rules & guidelines) are met in the assigned team.
•Supervises, motivates and guides team members people, assesses their performance and provide effective feedback.
•Identificates training needs and develops team members to be able to deliver better quality and fulfill expectation of employees.
•Communicates concerns and policies among management and team members.

Employee perks, benefits

•Cafeteria - individual benefit,
•Trainings and development opportunities,
•Discounts at various providers in Košice,
•Possibility of Home office,
•Pension savings contribution,
•Meal vouchers contribution,
•Teambuildings,
•Extra vacation days,
•Young and enthusiastic working environment,
•Diversity Program,
•Health Weeks,
•Sport Activities,
•Weekend Events,
•Work life Coaching,
•Doctors at workplace,
•Credit card,
•Metro card,
•Referral bonus /financial/,
•Rotations possibilities.

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Experience
•Leading teams (with 12+ employees) - 1 years of experience,
•German advantage - Upper intermediate (B2),

Value orientation and sense of responsibility
•Acts according to the guiding principles and corporate policies (Code of conduct, Employee handbook etc.) and identifies with corporate as a brand (demonstrate positive attitude inside and outside the company).
•Walks the talks and takes responsibility for his/her own actions.
•Treats colleagues and customers in the same service-oriented way.
•Acts as a role model according to the company values.

Communication & intercultural skills
•Communicates appropriately to target group and situation in a solution oriented way.
•Ensures clear understanding and prevents misunderstandings.
•Deals with people in the intercultural context respectfully and negotiates in a fair manner and achieves sustainable results.
•Acts as a role model of effective and respectful communication.

Drive change
•Is open to change within his/ her area of responsibility and engages others.
•Supports innovative approach or way of doing things & considers different views on an issue.
•Acts as a role model where change is concerned.

Leadership / strategic thinking
•Acts as role model and motivates others to contribute overall strategy.
•Delegates tasks in order to reach effective team work and reach the goals.
•Inspires, coaches and empowers people.
•Finds the balance between business needs and employee needs.
•Provides people with the information in time in order to ensure right decision making.
•Regularly gives constructive feedback.
•Involves team into decision making in order to build loyal team which is able to deal with difficult challenges.

Staffing and development
•Takes responsibility for internal and external recruitment by developing and maintaining partnerships with others inside and outside the organization.
•Takes responsibility for team development, defines and helps to reach individual development plans.
•Ensures, that the business is correctly staffed by the right number of people with the skills relevant to the business needs.
•Move people to right places within the company.

Performance and result orientation
•Recognizes and evaluates expected performance.
•Leads others to take ownership for work responsibilities, results and decisions.
•Actively works with team to improve effectivity and performance.
•Delivers results in time and with required quality.
•Prioritizes effectively in daily operation and acts accordingly.
•Takes responsibility for own decisions.
•Supports others/team to achieve defined results.

Financial planning
•Has the knowledge & understanding of the budget process.
•Effectively manages all cost elements.
•Able to discuss costing & financial planning with counterparts and internal teams.
•Has understanding of contracts and contract change process (Framework agreement, Delivery Agreement, SLA, OLA, etc.) and organizes business accordingly.

Service responsibility & Technical expertise
•Understands the portfolio and processes, how it maps to the business and applies accordingly.
•Has end to end ownership for the service and delivers required quality in order to meet SLA.
•Demonstrates in-depth technical & operational knowledge to support timely resolution of a problem.

Customer orientation
•Thinks & acts in a customer-oriented manner.
•Creates customer oriented culture within his/her organization.
•Builds trust & reputation for exceptional customer service by delivering as promised.
•Looks for ways of further development of existing relationships with customers.
•Shares his/her experience with other departments and units to improve delivered services.

Stakeholders management
•Identifies stakeholders & roles they play.
•Understands needs of the stakeholders and delivers according to expectations.

Business development & growth
•Understands business needs and identifies possible opportunities.
•Works within their team in order to drive business growth.

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Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o. p. Júlia Gajdošová
P.O.BOX 108
830 05 Bratislava 35
http://www.t-systems.sk

Contact

Contact person: Ing. Vladimír Varga
E-mail: send CV
ID: 3759139   Dátum zverejnenia: 10.9.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum monthly salary is 1125 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.