750 EUR
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Process Specialist - Lead Incident Management Service

T-Systems Slovakia s.r.o.

Place of work
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
Telekom-IT at T-Systems Slovakia forms part of the Internal IT department for the Deutsche Telekom AG. As part of the Lead Incident Management Team, the Process Specialist works as part of the LIM Service sub-team which provides 24/7 assistance to the Telekom IT Incident Management process. The process specialist provides vital assistance to Lead Incident Managers in Slovakia and Germany during high priority Major Incidents. He/she also coordinates with other departments and continuously improves processes according to valid standards in order to increase customer satisfaction and the efficiency of the service provided.

•Organize and participate on teleconferences/meetings with all required participants to inform about actions to be taken.
•Active assistance on conference calls during the Major Incident procedure.
•Coordinate continuous improvement in working processes to increase customer satisfaction.
•Perform and quality check handover of tasks to other entities such as Problem Management teams.
•Participation in process related projects to ensure continuous improvement up to T-Systems standards.
•Provide an interface between process and operational topics to ensure proper communication between different teams.
•Report regular KPI’s to Management and customers and set up actions in case of deviance to keep quality on an expected level.

Employee perks, benefits

•Cafeteria - individual benefit,
•Trainings and development opportunities,
•Discounts at various providers in Košice,
•Possibility of Home office,
•Pension savings contribution,
•Meal vouchers contribution,
•Extra vacation days,
•Young and enthusiastic working environment,
•Diversity Program,
•Health Weeks,
•Sport Activities,
•Weekend Events,
•Work life Coaching,
•Doctors at workplace,
•Credit card,
•Metro card,
•Referral bonus /financial/,
•Rotations possibilities.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Intermediate (B1) and German - Upper intermediate (B2)

Personality requirements and skills

•Overall overview of ICT industry environment an advantage,
•Experience with MS Excel,
•Experience of IT operations across at least 1area (e.g. application operation, system operation, infrastructure, network, storage, desktop) an advantage ,
•ITIL / Process knowledge an advantage,

•Excellent communication skills,
•Willingness to work on a 24/7 shift plan,
•Team player, flexible, responsible and pro-active,
•Customer orientated,
•Analytical skills,
•Stress resistant.


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice


Contact person: Mgr. Jana Ficeková
E-mail: send CV
ID: 3741229   Dátum zverejnenia: 11.10.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum monthly salary is 750€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.