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Process Manager - Configuration management

T-Systems Slovakia s.r.o.

Place of work
Košice
Contract type
full-time

Information about the position

Job description, responsibilities and duties

General description:

Governance of the process management within the TSSK. Designs and implements changes in processes or sub-processes according to valid standards and in order to increase the efficiency of the service activity. Provides consultancy in assigned processes. Prepares and controls optimization measures relating to processes and reporting. Provides training in related process (SACM).

Accountabilities:
•Being responsible for Service Asset and configuration management (SACM) within TSSK as the process owner
•Provide up-to-date information regarding Configuration management
•Ensuring cooperation with Process managers and Quality SPOCs from other teams, help, advice, communicate about quality improvement
•Create SACM reports and distribute/cascade results to the departments and track measures for KPI’s )Key Performance Indicator) improvement
•Leading own local community for Configuration managers within TSSK
•Provide training via onsite meetings, presenting results on several management level

Management scope:
•Leading internal community of experts within Configuration management, Configuration management across TSSK (no managerial responsibililty)

Other Benefits
•Cafeteria - individual benefit
•Trainings and development opportunities
•Discounts at various providers in Košice
•Possibility of Home office
•Pension savings contribution
•Meal vouchers contribution
•Teambuildings
•Extra vacation days
•Young and enthusiastic working environment
•Diversity Program
•Health Weeks
•Sport Activities
•Weekend Events
•Work life Coaching
•Doctors at workplace
•Credit card
•Metro card
•Referral bonus /financial/
•Rotations possibilities

Requirements

Education
•Information technologies (degree - master)

Experience
•Process- Organisation- and Quality Management (2 yers of experience)
•Certification ITIL Foundation (Information Technology Infrastructure Library)

Languages
•English - Upper intermediate (B2)

IT Technical Skills
•Reporting (2 yers of experience)
•MS Office (2 yers of experience)

Soft skills
•Presentation skills

Other skills:
•Asset manager/CMDB (2 yers of experience)
•Monitoring/Event management (2 yers of experience)
•ITIL fundamentals (2 yers of experience)
•Quality/Process management (2 yers of experience)

Other criteria or requirements:
•Monitoring tools, Service Manager, Asset Manager, BSM, understand relation among tools/processes
•Ability to share knowledge and convert number driven information into presentation format
•Ability to interact professionally with employees at all levels of the organization
•Strong presentation skills

Minimum monthly salary is 875 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
04001 Košice
http://www.t-systems.sk

Contact

Contact person: Monika Raščáková
E-mail: send CV
ID: 3732507   Dátum zverejnenia: 11.9.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum monthly salary is 875 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.