960 EUR
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Quality Manager

T-Systems Slovakia s.r.o.

Place of work
Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Purpose
•Governance of the Quality management within the unit or company. Proposes, designs and implements changes in Quality management system according to valid standards and in order to increase the efficiency of the service activity. Provides consultancy in assigned process and quality topics. Prepares and controls optimization measures relevant for quality improvement.
•Ensures that quality performance is at desired level. Designs concepts and implements quality standards. Designs reports related to quality management. Prepares and controls optimization measures quality.
•Coordinates the establishment and maintenance of the quality management within the team. Implements concepts and quality standards. Produces internal and external reports related to quality management. Supports the preparation and control of optimization measures relating to processes, reporting and quality.

Key accountabilities
•Leading in Quality Management System (e.g. Audit Management, Process Management, License Management, Security Management, Document Management etc.) to standardize Quality Management System.
•Challenge the quality of production process to ensure Zero Outage targets.
•Manage teleconferences/meetings with all required participants to coordinate actions to be taken.
•Manage continual service improvement to increase customer satisfaction.
•Leading on "process communities" projects to ensure continuous improvement on TSI Quality management system.
•Managing of quality related projects to ensure continuous improvement up to TSI Level.
•Manage the interface between quality and operational topics to ensure proper communication.
•Manage quality initiatives to increase customer satisfaction.
•Coaching and consultancy of respective processes to share knowledge.

Processes / quality:
•Identifies, analyses, develops and coordinates rules and concepts for processes and quality to improve process performance, assure quality and enhance the quality performance (Tri:M customer promises); prepares results and recommendations for action.
•Implements complex, central process introductions and optimizations; identifies interdepartmental potential for quality optimization.
•Controls the implementation of processes in the assigned task area.
•Develops measures to assure or improve the operating quality of the processes.
•Identifies quality disturbances and initiates and monitors measures to improve quality.
•Defines interdepartmental process indicators and interdepartmental quality indicators.
•Identifies potential for process optimisation.
•Advises users.
•Manages complex projects.
•Proposes good/best practice in controlled/audited area.

Employee perks, benefits

•Cafeteria - individual benefit,
•Trainings and development opportunities,
•Discounts at various providers in Košice,
•Possibility of Home office,
•Pension savings contribution,
•Meal vouchers contribution,
•Teambuildings,
•Extra vacation days,
•Young and enthusiastic working environment,
•Diversity Program,
•Health Weeks,
•Sport Activities,
•Weekend Events,
•Work life Coaching,
•Doctors at workplace,
•Credit card,
•Metro card,
•Referral bonus /financial/,
•Rotations possibilities.

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Advanced (C1) and German - Intermediate (B1)

Personality requirements and skills

Experience
5 years of experience:
•Process- Organisation- and Quality Management,
•Project Management - advantage,

Certification
•ITIL foundation certification, ITIL advanced - advantage,
•ISO 9001 certification - advantage,
•Six Sigma or Lean Green Belt certification - advantage,

IT Technical Skills
5 years of experience:
•MS Office - Advanced,
•PC skills - Advanced,

Soft skills
5 years of experience:
•Communication skills - Advanced,
•Analytical thinking - Advanced,
•Presentation skills - Advanced,
•Negotiation skills - Advanced,
•Leadership skills - Advanced,

Others
3 years of experience:
•ISO 9001, ISO 20000, ISO 22301, ISO 27001 - Advanced,
•Quality tools - Advanced,
•Statistics, Six Sigma or other analysis experience preferred - Advanced,
•Quality assurance/auditing - Advanced,

Other criteria
•German - Intermediate (B1)- for specific organizations/ units,
•Flexibility,
•Responsibility,
•Pro-activity and pro-customer orientation,
•Ability to work as an individual also as a part of the team,
•Experience in management of international projects, previous experience in intercultural environment,
•Ability to multi-task, set priorities and meet strict deadlines,
•Using logic and reasoning to identify solutions to problems,
•Project management experience,
•Total independent approach in solving different tasks,
•Responsibility for taking own decission.

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o. p. Júlia Gajdošová
P.O.BOX 108
830 05 Bratislava 35
http://www.t-systems.sk

Contact

Contact person: Ing. Vladimír Varga
E-mail: send CV
ID: 3724759   Dátum zverejnenia: 22.8.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum monthly salary is 960 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.