960 EUR
Success is created by our people.

ICT Engineer for Genesys

T-Systems Slovakia s.r.o.

Place of work
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
Do you know what is happening behind when you are calling to any call centrum .Do you know what logic is behind when you press some number to get to the right person? Do you know how the calls are being recorded? No? However, are you interested to learn about it???
Then you are the right person we are looking for.
Our team is responsible for the application support of Genesys, NICE and Oracle Session Border Controller services for customer e.ON UK
We are looking for talented administrators for the technologies which are well known worldwide for their electronics and IT services.
We are offering a great opportunity to take your career to the next level.
We believe if something is done right then investing liberates people to create their own destiny.
We support our employee`s strengths, guide their development, and invest in to their long-term success.
We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients to succeed.

Daily responsibilities
•Support of Genesys, NICE , Oracle session boarder controller services.
•Support build-up of the solution with supplier.
•Support migrations and testing of the solution and handover to customer.
•Resolution of disruptions in services, troubleshooting.
•Communication with customer via phone and/or email.
•Cooperation with manufacturers of supported systems.
•Testing new or upgraded products and researching third party solutions.
•Adding, moving, changing and/or deleting users on systems.
•Reporting support / Hierarchy for Informant and ICON Data Base.
•Changes of devices and other parameters according to customers’ requests.
•Creation and maintenance of relevant documentation.

Employee perks, benefits

•Cafeteria - individual benefit,
•Trainings and development opportunities,
•Discounts at various providers in Košice,
•Possibility of Home office,
•Pension savings contribution,
•Meal vouchers contribution,
•Extra vacation days,
•Young and enthusiastic working environment,
•Diversity Program,
•Health Weeks,
•Sport Activities,
•Weekend Events,
•Work life Coaching,
•Doctors at workplace,
•Credit card,
•Metro card,
•Referral bonus /financial/,
•Rotations possibilities.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

•Min. 3-5years within the IT field,
•German: advanced,

Hard skills
•Windows and Linux operating system knowledge is required.
•SQL Database is plus.
•Min. 3 years of experience with Telecom and Network Systems design.
Nice to have:
•TC business overview.
•VMware knowledge.
•IP telephony knowledge.

Soft skills
•Excellent communication and customer service skills.
•Ability to quickly understand complex software and concepts.
•Must be able to follow instructions, complete required tasks on time, and get along with others.
•Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
•Ability to take initiative and be proactive.
•Team spirit.


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
04001 Košice


Contact person: Monika Raščáková
E-mail: send CV
ID: 3722880   Dátum zverejnenia: 15.10.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum monthly salary is 960 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.