1 550 EUR
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Global Process Manager

T-Systems Slovakia s.r.o.

Place of work
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
•The role governs respective process on corporate level of T-Systems International.
•Organizes and implements the relevant processes T-Systems wide. Prioritizes process improvement measures and projects.
•Manages the process rollout (in time, budget, quality), measured through process implementation checks.
•Governs process quality and effectiveness by acting as a quality control in process optimization programs.
•Provides process consultancy in strategic Automation Projects and Quality initiatives.

•Prepares and governs process strategy on corporate level.
•Designs and develops Key Performance Indicators measuring quality and effectiveness of the process on corporate level.
•Analyzes Key Performance Indicators results and identifies gaps and deviations in existing processes/instructions.
•Designs, develops and actively drives implementation of improvement changes in processes, sub-processes and process related requirements according to valid corporate standards, in order to increase the efficiency of the process execution.
•Coordinates, organizes and steers activities related to Communities of Practice (CoP) and Process Improvement Team (PIT).
•Manages process documentation on corporate level.
•Develops content of process relevant training material and contributes to Quality Academy roll-out.
•Provides consultancy in assigned processes.
•Proposes and controls optimization measures.
•Steering of virtual Process Improvement Team (up to 15 people) and leading of Global Process Community (open community of experts).

Employee perks, benefits

•Cafeteria - individual benefit,
•Trainings and development opportunities,
•Discounts at various providers in Košice,
•Possibility of Home office,
•Pension savings contribution,
•Meal vouchers contribution,
•Extra vacation days,
•Young and enthusiastic working environment,
•Diversity Program,
•Health Weeks,
•Sport Activities,
•Weekend Events,
•Work life Coaching,
•Doctors at workplace,
•Credit card,
•Metro card,
•Referral bonus /financial/,
•Rotations possibilities.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Proficiency (C2)

Personality requirements and skills

•Process - organisation management - 5 years of experience,

•ITIL foundation certification,
•ITIL expert certification / advantage,
•ITIL advanced 3 modules,

IT Technical skills
•MS Office / Excel, Power Point, Outlook - Advanced - 5 years of experience,
•PC skills / HW, SW/ - Advanced - 5 years of experience,

Soft skills
•Strong Communication skills - Advanced - 5 years of experience,
•Analytical thinking - Advanced - 5 years of experience,
•Presentation skills - Advanced - 5 years of experience,
•Organizational skills - Advanced - 5 years of experience,
•Flexibility - Advanced - 5 years of experience,
•Stress resistance - Advanced - 5 years of experience,

Other skills
•Project management - Advanced,
•Ability to work autonomously,

Other criteria
•German - upper intermediate (B2) - advantage,
•German - intermediate (B1) - for specific organizations / units,
•Pro-activity and pro-customer orientation,
•Ability to work as an individual also AS a part of team,
•Experience in management of international projects, previous experience in intercultural environment,
•Ability to multi-task, set priorities and meet stric deadlines,
•Using logic and reasoning to identify solutions to problems,
•Project management experience,
•Total independent approach in solving different tasks,
•Responsibility for taking own decission,
•Experience of IT operations across at least 1 area (e.g. application operation, system operation, infrastructure, network, storage, desktop).


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o. p. Júlia Gajdošová
P.O.BOX 108
830 05 Bratislava 35


Contact person: Monika Raščáková
E-mail: send CV
ID: 3715292   Dátum zverejnenia: 12.7.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum monthly salary is 1550 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.