985 EUR
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Service Delivery Manager with German Language

T-Systems Slovakia s.r.o.

Place of work
Contract type
Start date

Information about the position

Job description, responsibilities and duties

Key accountabilities
Coordinate the execution of contracts in a way that contract fulfillment achieves or exceeds the expectations of the external or internal customer, while keeping costs at an optimal level. Procure services for the client inside or outside the organization at an optimal price and quality. Oversee all factors which might affect contract fulfillment.

•Manage optimal contract fulfillment for both the client and the company for the duration of the contract
•Approve Delivery model (feasibility, time, quality, budget) in order to meet contract agreements
•Procure services for the client at optimal price and quality
•Coordinate the service delivery activities between the organizational units and supervise their work in the interest of contract fulfillment
•Observe and adjust the budgets and cost reduction
•Procure services in compliance with the deadlines and the expected service levels
•Guarantee cost-effective implementation of the expansion of internal IT infrastructure and resources
•Handle customer complaints and escalations within the framework of the complaint management process
•Process claim management towards customer
•Manage continuous improvement of delivered services
•Manage and evaluate changes in dynamic documents in compliance with document management
•Develop and drive innovation within the customer base.
•Ownership of annual TRI*M (customer satisfaction) programme; ensuring that targets are set and cascaded to the accounts, service improvement plans are in place and closely managed and that all international reporting requirements and quality gates are met.

Employee perks, benefits

•Cafeteria - individual benefit,
•Trainings and development opportunities,
•Discounts at various providers in Košice,
•Possibility of Home office,
•Pension savings contribution,
•Meal vouchers contribution,
•Extra vacation days,
•Young and enthusiastic working environment,
•Diversity Program,
•Health Weeks,
•Sport Activities,
•Weekend Events,
•Work life Coaching,
•Doctors at workplace,
•Credit card,
•Metro card,
•Referral bonus /financial/,
•Rotations possibilities.

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

German - Upper intermediate (B2)

Personality requirements and skills

•Minimum 2 years of experience of customer relationships, confidence and presence to deal with customers
•Minimum 3 years of experience in ICT Delivery Service Management
•English - advantage


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
P.O.BOX 108
830 05 Bratislava 35


Contact person: Ing. Lucia Gbúrová
E-mail: send CV
ID: 3699620   Dátum zverejnenia: 13.9.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum 985 €. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.