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Quality Manager

T-Systems Slovakia s.r.o.

Place of work
Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

- Coordinates the establishment and maintenance of the quality management within the team. Implements concepts and quality standards. Produces and adapt internal and external reports related to quality management. Supports the preparation and control of optimization measures relating to processes, reporting and quality.
- Ensures that quality performance is at desired level. Designs concepts and implements quality standards. Designs reports related to quality management. Prepares and controls optimization measures quality.
- Governance of the Quality management within the unit or company. Proposes, designs and implements changes in Quality management system according to valid standards and in order to increase the efficiency of the service activity. Provides consultancy in assigned process and quality topics. Prepares and controls optimization measures relevant for quality improvement.


Accountabilities:

- Leading in Quality Management System (e.g. Audit Management, License Management, Security Management, Document Management etc.) to standardize Quality Management System
- Challenge the quality of production process to ensure Zero Outage targets
- Manage teleconferences/meetings with all required participants to coordinate actions to be taken
- Manage continual service improvement to increase customer satisfaction
- Leading in building up respective process communities to increase awareness to expected levels
- Managing of quality related projects to ensure continuous improvement up to TSI Level
- Manage the interface between quality and operational topics to ensure proper communication
- Manage quality initiatives to increase customer satisfaction
- Create and maintain the reports for Quality Academy
- Distribute created reports based on GDPR requirements
- Coaching and consultancy of respective processes to share knowledge


Management scope:

across organization unit

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Information about the selection process

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Personality requirements and skills

Requirements:

Experience
- Experience in IT Services minimum 2 years
- Detailed overview of ICT industry environment
- Steering of projects in project management for complex and multi-national projects
- Deep knowledge of quality management methodologies (e.g. KPI reporting, Management systems, Excellence programs, Quality tools)
- Experience of IT operations across all layers (e.g. application operation, system operation, infrastructure, network, storage, desktop)
- General overview about ITIL processes
- Certification from quality area (e.g. Lean, Six Sigma, ISO, ..)
- Experience in SQL & WBA

Languages
- English B1 minimum - mandatory
- German advantage

Others
- Communication skills
- Flexibility
- Responsibility
- Analytical skills
- Pro-activity and pro-customer orientation
- Ability to work as an individual also as a part of the team

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o. p. Júlia Gajdošová
P.O.BOX 108
830 05 Bratislava 35
http://www.t-systems.sk

Contact

Contact person: Monika Raščáková
E-mail: send CV
ID: 3692445   Dátum zverejnenia: 12.6.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum monthly salary is 1030 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.