1 150 EUR
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Head of Unix Delivery

T-Systems Slovakia s.r.o.

Place of work
Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Purpose
• The holder of the job takes care of and acts a main point of contact for day to day matters for all services related to the nearshore part of operating systems and database deployment and operations services .
• The holder leads and coordinates up to 30 employees to meet corporate goals for productivity, quality and financial efficiency.
• The holder focuses on accomplishment of assigned team objectives by effective resource management, planning and evaluating activities in the assigned area of operational responsibility.

Key accountabilities
Processes and service delivery
• Maintain relationships with counterparts and other stakeholders by effective communication.
• Operationally manage critical situations and solve common escalations to provide seamless operation and effective service to clients.
• Collect and provide feedback on contract terms and conditions compliance.
• Supports pre-sales activities, customer visits, new customer onboarding, operation and deployment of end-to-end customer solutions for one dedicated customer.

Quality assurance
• Deliver services/solutions to clients in agreed quality and quantity structure according to agreed contracts (OLA, SLA,...) and KPI’s.
• Continuously improve processes and products/services in assigned area, plan improvements and implement improvements programs.
• Coordinate and control operations, processes, take-over and delivery of services according to standard/processes.
• Participates in on-call shifts in the “manager on duty” role.

Budgets and finances
• Provide inputs to financial and other business plans and effectively coordinate assigned resources to meet financial targets.
• Controls finance and efficiency management initiatives across the assigned organizational units and sub-units.

Management scope
People
• Motivate and develop people in own team to be able to deliver better quality and maintain satisfaction of employees.
• Ensure all people-related regulatory topics (labour code, internal rules & guidelines) are met in the assigned team.
• Actively steer capacity of team resources and quality of employee performance results in coherence with customer contracts.

Employee perks, benefits

• Cafeteria - individual benefit,
• Trainings and development opportunities,
• Discounts at various providers in Košice,
• Possibility of Home office,
• Pension savings contribution,
• Meal vouchers contribution,
• Teambuildings,
• Extra vacation days,
• Young and enthusiastic working environment,
• Diversity Program,
• Health Weeks,
• Sport Activities,
• Weekend Events,
• Work life Coaching,
• Doctors at workplace,
• Credit card,
• Metro card,
• Referral bonus /financial/,
• Rotations possibilities.

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

Experience
• 3 years of ICT Application Operation & Management.

Others
IT Technical skills
• General IT overview - intermediate - 2 years of experience.
• MS Excel, MS Word, MS Powerpoint - intermediate - 3 years of experience.

Soft skills
3 years of experience (intermediate):
• Stakeholder management.
• Crisis management.
• People management.
• Change management.
• Presentation skills.
• Communication skills.

1 year of experience (basic):
• Project management.

Finance skills
3 years of experience (intermediate):
• Coordination of finance resources.
• Financial planning and budgeting.

1 year of experience (basic):
• Finance controling.

Other skills
• 1 year od experience (basic) - ITIL.
• German advantage - B1

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.

040 01 Košice
http://www.t-systems.sk

Contact

Contact person: Mgr. Ivana Rešetárová
E-mail: send CV
ID: 3665793   Dátum zverejnenia: 13.5.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum monthly salary is 1150€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.