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Technical Solution Manager

T-Systems Slovakia s.r.o.

Place of work
Contract type

Information about the position

Job description, responsibilities and duties

- Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
- Check, execute, solve (where appropriate), and create tickets (incident, problem, change, delivery order) in order to maintain service to customers according to given quality KPIs and internal processes
- Plan, control and be responsible for complete application-based request fulfilment
- Implement detailed project plans and steer information flow among technical personnel and project stakeholders
- Maintain project planning and plan relevant project-related activities.
- Support and consult Service Delivery Management
- Coordinate incident, problem, change, escalation management and operational documentation
- Coordinate customer-driven and / or technical changes during service lifecycle.
- Coordinate change approval in face of all Change Advisory Boards

Job specific accountabilities:
- Functionally steer the whole service chain for complex/top applications/services
- Independently execute complex tickets to provide service according to KPIs
- Mentor Junior Administrators to spread knowledge level in the team and develop their skills
- Act as key technical lead and solve and coordinate activities across related technologies/outside own team
- Accountability for service asset and configuration management
- Execute project and other deliverables in order to fulfil KPIs and management requests
- Capability planning to fulfil enhanced application management requirements, e.g. release deployments or product / technology changes
- Responsibility for technical, maintenance and operational concepts
- Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

- Preferable Technical High school degree

- 5+ year, valid certifications in given technologies
- Technically sound in TCP/IP networking, Network monitoring, UNIX/Windows, Operating Environments, Middleware (Apache Tomcat), MySQL, High Availability
- Proven experience in project management
- ITIL knowledge

- Teamwork
- Communication skills
- Organizational skills
- Leading skills

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Information about the selection process

Expected date of completion of the selection process

30 April 2019 (there are still 37 more days)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education

Language skills

English - Upper intermediate (B2) or German - Upper intermediate (B2)


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Zriedlova 13
040 01 Kosice


Contact person: Mgr. Marcela Pjechova
E-mail: send CV
ID: 3617324   Dátum zverejnenia: 8.3.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum monthly salary is 1060 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.