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Field Support Specialist

T-Systems Slovakia s.r.o.

Place of work
Košice
Contract type
full-time, part-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
- Providing internal TSSK customer support services including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements
- Execute and solve created tickets (incident, service requests) in order to maintain service to internal customers according to given quality KPI's in according to standard ITIL process


Accountabilities
- Support project and other deliverables in order to fulfil KPIs and management requests
- Prepare documentations and work instructions in his area of responsibility.
Provide 2st Level day-to-day end-user support in troubleshooting account, hardware, networking, and software issues (Test fixes to ensure problem has been fully resolved)
- Manage Active Directory user accounts according to policies and procedures
- Install, configure, and upgrade hardware/software on workstations and peripherals
- Scheduling the installation of new or modified hardware, operating systems, and applications software
- Resolving hardware/software interface and interoperability problems
- Respond requests for technical support in a timely manner
- Maintaining network infrastructure (cabinets cabling)
- Prepare and maintain application documentation and installation guides.
- Perform preventative maintenance, including checking and cleaning of workstations
- Refurbish usable equipment returned to IT for redeployment
- Assist in software releases and roll-outs

Requirements for the employee

Candidates with education suit the position

University student
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Information Technologies

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Education: Student or Graduated student
Experience: Basic technical IT knowledge (hardware, software)
Languages: English (min. A2)

Others
Good communication with end customer
Knowledge of Active Directory, SCCM, OS and BIOS configuration is advantage

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.

040 01 Košice
http://www.t-systems.sk

Contact

ID: 3596080   Dátum zverejnenia: 11.3.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum salary is 900€ per month. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.