Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Technical Solution Manager

T-Systems Slovakia s.r.o.

Place of work
Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
  • For the NGENA project we are looking for a skilled and enthusiastic Technical solution manager (TSM) who will be responsible for high quality end to end service operation based on application level.

Accountabilities
  • Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
  • Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
  • Plans, controls and is responsible for complete application-based request fulfilment.
  • Support and consult Service Delivery Management
  • Coordinates incident, problem, change, escalation management and operational documentation
  • Coordinates customer-driven and / or technical changes during service lifecycle
  • Coordinates change approval in face of all Change Advisory Boards Job specific accountabilities:
  • Independently executes complex tickets to provide service according to KPIs.
  • Mentor Junior Administrators to spread knowledge level in the team and develop their skills.
  • Acts as key technical lead and solves and coordinates activities across related technologies/outside own team.
  • Accountability for service asset- and configuration management
  • Execute project and other deliverables in order to fulfil KPIs and management requests
  • Capability planning to fulfil enhanced application management requirements, e.g. release deployments or product / technology changes
  • Responsibility for technical, maintaining and operational concepts
  • Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

Employee perks, benefits

  • Minimum salary for this position is 1000€ brutto
  • Cafeteria - individual benefit
  • The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

Education
  • University degree
Experience
  • 5 years of experience within the field
Languages
  • English: min. C1 (mandatory), German advantage
Others
We expect that you are have understanding of the following subjects:
  • Technical overview in Operating Systems, Network, Storage, Back up, Databases, Middleware, Scripting
  • ITIL knowledge

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT ( Information technology) and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Apply online
ID: 3465425   Dátum zverejnenia: 7.8.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum base salary 1000 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.