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Service chain operation manager for ngena project

T-Systems Slovakia s.r.o.

Place of work
District of Košice I, of Košice I
Contract type
full-time
Start date
immediately

Information about the position

Job description, responsibilities and duties

Interface between ngena service chain and external partners who deliver IT Tools in order to operate and run the product in regards to operation management.


Accountabilities
  • Responsible for service chains of a specific business services / application cross ngena.
  • Responsible for combined services for his delivery account in accordance with the agreed OLA as well.
  • Responsible for KPIs and SLAs / OLAs of the contracted services.
  • Accountable for technical content of operational / specialized technical concepts.
  • Ensure the quality of provided services and provides operational support.
  • Coordinate, manage and monitor operational performance
  • Identify, formulate and implement the improvement of processes and policies to maximize operational output.
  • Plan the requirement for resourcing based on account needs
  • Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.
  • Explanation of production options for SDM.
  • Accountable for the default reporting ordered by the SDM.
  • Monitor, manage and improve the efficiency of provided services.
  • Single point of contact towards the internal customer.
  • Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional)

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Requirements
Requirements
Education
  • High school degree, University degree
  •  Experience4+ years of work experience (EG3) or vocational training with several years of work experience.
  •  Languages English: min. B2 (mandatory)
  •  German: advantage
  •  OthersManagerial experiences recommended
  • Effective communication
  • Presentation skills
  • Negotiations Skills - negotiates in a fair manner and achieves sustainable results
  • Financial overview
  • Proactive approach
  • Ability to work in team
  • Willingness to change, flexibility
  • Customer, value, result and performance orientation

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o
Žriedlová 13
040 01 Košice
http://www.t-systems.sk
ID: 3417080   Dátum zverejnenia: 11.6.2018  
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto) a ďalšie odmeny:   expected salary starts at min. 1020