Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

ICT Administrator II

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Staré Mesto
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description

Check, execute, solve (where appropriate), and create incident tickets in order to maintain service to customers according to given quality KPIs (Key Performance Indicators) and according to internal processes (EVM - event management, INM - incident management).

Accountabilities
Generic accountabilities:
  • Independently check, execute, solve (where appropriate), and create incident tickets in order to maintain service to customers according to given quality KPIs and according to internal processes (EVM, INM).
  • Execute project and other deliverables in order to fulfil KPIs and management requests.
  • Smooth and uninterrupted operation of customers’ environment.
  • Conformity with the internal work instructions and process guidelines within T-Systems.
  • Follow the defined escalation standards in case of deviations.
  • Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
  • Coordinate the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.

Employee perks, benefits

Cafeteria - individual benefit
Trainings and development opportunities
Discounts at various providers in Košice
Possibility of Home office
Pension savings contribution
Meal vouchers contribution
Teambuildings
Extra vacation days
Young and enthusiastic working environment
Diversity Program
Health Weeks
Sport Activities
Weekend Events
Work life Coaching
Doctors at workplace
Credit card
Metro card
Referral bonus /financial/
Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Education

High school degree 
Experience

1 year on similar position
Languages

English language B2
Others

General ICT (Information and Communication Technology) overview
Overview of the ITIL (Information Technology Infrastructure Library) processes
Security overview
Teamwork
Communication skills

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT ( Information technology) and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Apply online
ID: 3339388   Dátum zverejnenia: 10.8.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum monthly salary is 690€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.