Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Service chain Operation manager

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Staré Mesto
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General Description
  • Interface between SDM / Service Owner (Customer) and OPM / operation in defined field in order to keep quality of the production.

Accountabilities
  • Responsible for service chains of a specific business service / application cross Unit level.
  • Responsible for combined services for his delivery account in accordance with the agreed OLA as well.
  • Responsible for KPIs and SLAs / OLAs of the contracted services.
  • Accountable for technical content of operational / specialized technical concepts.
  • Ensure the quality of provided services and provides operational support.
  • Coordinate, manage and monitor operational performance
  • Identify, formulate and implement the improvement of processes and policies to maximize operational output.
  • Plan the requirement for resourcing based on account needs
  • Steer the (Technical Layer) Operation Managers.
  • Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.
  • Explanation of production options for SDM.
  • Accountable for the default reporting ordered by the SDM.
  • Monitor, manage and improve the efficiency of provided services.
  • Single point of contact towards the internal customer.
  • Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional)
  • Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional)
  • Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional)

Employee perks, benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Duties & Responsibilities
Education
  • High school
Experience
  • 4 years’ experience within the field
Languages
  • English language B2
  • German language B2 – nice to have
Others
  • Managerial experiences recommended
  • Effective communication
  • Presentation skills
  • Negotiations Skills - negotiates in a fair manner and achieves sustainable results
  • Technical overview
  • Proactive approach
  • Ability to work in team
  • Willingness to change, flexibility
  • Customer, value, result and performance orientation

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT ( Information technology) and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Apply online
ID: 3335816   Dátum zverejnenia: 17.5.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum monthly salary is 1020€ brutto + variable part of salary + other financial benefits