Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Business Analyst / Big Data Analyst

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
  • Collecting, preparing, investigating and summarizing of different inputs from requestors to create agreed and on demands reports and analysis.
  • Support of global initiatives and programs around process management. -Provides analyses, evaluations and reports based on different data sources. -Defines, develops and implements process reports around data quality (based on BOXI, SAS Big Data). Acts as interface between process managers and developers (SQL, Business Inteligence Universe, Oracle, production tools). Close cooperation with Global Process Managers of T-Sysyemt Iinternational.

Accountabilities
  • Regular reporting & Ad-hoc analysis of ITIL core processes (Event Management, -Configuration Management, Change Management, Incident Management, -Problem Management, Delivery Order Management)
  • Global KPI measurement for ITIL core processes (Event Management, -Configuration Management, Change Management, Incident Management, -Problem Management, Delivery Order Management)
  • Participation on global quality improvement programs
  • Regular communication with higher T-Systems International management
  • Organizing & leading meetings and teleconferences with stakeholders
  • Preparing inputs for audits / quality checks
  • Advices and trains users in respective area of responsibility

Employee perks, benefits

Other benefits:
  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Requirements

Education
  • Secondary school degree (or equivalent)

Experience
  • Minimum 2 year experience within the field of IT process management
  • TSI Internal tool knowledge (Service Manager 9, Asset Manager, uCMDB, eTTs, Darwin, Service Center - Cosima, AdopT, etc.)
  • SAP Business Objects developer expertise or experience with similar analytical tool
  • Business Intelligence tool or possibly Data Mining / -Big Data tool knowledge
  • Technical overview of infrastructure services
  • Basics of programming (e.g. SQL)
  • MS Excel advanced level
  • MS PowerPoint advanced level
  • MS Access knowledge is advantage
  • Project management overview
  • Basic knowledge of statistics

Languages
  • English – B1
  • German – advantage

Others
  • ITIL knowledge - at least one ITIL Intermediate certification (preferably Service Operation and/or -Continual Service Improvement)
  • Analytical thinking
  • Communication skills

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 3306578   Dátum zverejnenia: 9.2.2018