Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Process Specialist Leitstand- Junior Application Administrator

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Staré Mesto
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General Description
  • Active monitoring of the Leitstand dashboards and involving of the responsible colleagues = communication with the AD/AM/AO if a relevant timeout/failure occurs
  • Organization and moderation of calls/meetings in case of interruptions with (lower) business impact
  • Involvement of the Leitstand Experts in case of issues with critical business impact, in case of missing, outdated or incorrect FAQs
  • Communication with TOP management
  • Proactive actions in case of detection of abnormal but not critical behavior (analyzing, communication, tracking, …)
  • Update the Logbook, collect information about changes
  • Initiate trainings or lessons learnt, if necessary

Accountabilities
  • Basic knowledge of business processes Telekom Germany GmbH and Pre-Order / Order (with focus on IP products)
  • Basic knowledge about the applications and interfaces between them in the TelIT’s TSO organization
  • Ability to work with SM9 (creating and tracking of tickets) and NIMBUS (finding of problem tickets which are related to created issues)
  • Ability to work with Tivoli (handling of alarms), VSMtool (TSO/OSS Leitstand dashboards + IT-Services in DeepDive), Viper (looking for unannounced changes) and Cacti (overview of the actual status of the NGSSM-systems), Darwin (to find the current actionplans/FAQs and the basic information about the applications, servers and contact persons, the interfaces between the applications), DMU (to find basic information about the databases)
  • Basic knowledge about the NGSSM components/applications/infrastructure and the applications which are used by the provisioning of services provided to fulfill customer requests.

Employee perks, benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

German - Upper intermediate (B2) and English - Intermediate (B1)

Personality requirements and skills

Education
  • Secondary education degree
Experience
  • Overall overview of ICT industry environment
Languages
  • English B1
  • German B2
Others
  • Communication skills
  • Flexibility
  • Responsibility
  • Analytical skills
  • Pro-activity and pro-customer orientation

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT ( Information technology) and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Apply online
ID: 3304762   Dátum zverejnenia: 18.6.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   salary minimum 720 brutto + variable part + other financial benefits