Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Head of Team - Storage and Backup Operations

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Purpose
  • Manage day to day matters for NAS, SAN storage and Backup operation, implementation and support services related to the nearshore part of operation, focusing on assigned customers.
  • Lead and coordinate up to 25 employees to meet corporate and company goals for productivity, quality and financial efficiency.
  • Focus on accomplishment of assigned team objectives by effective resource management, planning and evaluating activities in the assigned area of operational responsibility.
  • Responsible for managing storage & backup operations and elements for more than 15 customers in 15 different non-standard environments as per the Quality KPIs, customer satisfaction and demand.

Key accountabilities
Processes and Service delivery:
  • Maintain relationships with counterparts, stakeholders through effective feedback on contract terms and compliance.
  • Operationally manage critical situations and solve common escalations to provide seamless operation and effective service to clients.
  • Supports pre-sales activities, contract negotiations, customer visits, new customer onboarding, process documentation and support in the operation across their life cycle for globally active customers (HW/SW refresh, migrations, new builds, decommissioning etc.).
Quality assurance:
  • Deliver services/solutions to clients in agreed quality and quantity structure according to agreed contracts (OLA, SLA,...) and KPI’s.
  • Coordinate, control and improve operations, processes, take-over and delivery of services according to defined/agreed processes.
  • Participates in on-call shifts in the “Manager on Duty” role.
Budgets and finances:
  • Effectively coordinate assigned resources to meet financial targets through control of finance and efficiency management initiatives
People:
  • Motivate and develop people in team to achieve and keep sustainable quality and satisfaction of stakeholders
  • Ensure all people-related regulatory topics (labor code, internal rules & guidelines) are met in the assigned team.

Management Scope
  • Lead organizational unit with up to 25 members, storage & backup experts (dedicated for 24x7 Operations, 2nd and 3rd level)
  • Coordinate delivery of complex storage & backup solutions for ~15 customers in ~15 non-standard environments
  • Control training, travel and other budgets up to Eur 800 k p.a., revenue up to Eur 900 k p.a.

Employee perks, benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Education
  • Field of Studies: Management
  • Degree: Bachelor
Experience
  • Position/ Function: Human Resources Management
  • Minimum number of years: 3
IT Technical Skills
  • Classic SAN services: Skill level: Basic, Years of experience: 1
  • Classic NAS services: Skill level: Basic, Years of experience: 1
  • Classic Backup services: Skill level: Basic, Years of experience: 1
  • Operating Systems: Skill level: Basic, Years of experience: 1
  • Network: Skill level: Basic, Years of experience: 1
Soft Skills
  • Communication: Skill level: Advanced, Years of experience: 3
  • Customer orientation: Skill level: Intermediate, Years of experience: 3
  • Conflict & negotiation: Skill level: Advanced, Years of experience: 3
  • Teamwork: Skill level: Intermediate, Years of experience: 3
  • Time management: Skill level: Intermediate, Years of experience: 3
  • Leadership: Skill level: Advanced, Years of experience: 3
Finance Skills
  • P/L statement: Skill level: Basic, Years of experience: 1
  • Financial basics: Skill level: Basic, Years of experience: 1
  • Contract management: Skill level: Basic, Years of experience: 1
Other skills
  • Flexibility
  • Skill level: Intermediate, Years of experience: 2
Languages
  • English: Upper intermediate (B2)

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT ( Information technology) and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Apply online
ID: 3303596   Dátum zverejnenia: 8.3.2018