Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

ICT Operator with German language

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
  • Monitoring of situations that may occur on servers, applications, network devices and/or SAP instances using Tivoli, Cacti, HP OVO etc. Responding to those situations within a defined timeframe and creating incident tickets using a ticketing tool. Dispatching created incident tickets to other members within the team or other teams to work towards resolution within a specific timeframe.

Accountabilities
  • A good understanding of T-Systems processes, escalation procedures and support contracts that have been agreed within the organization.
  • Communicating with other groups within the T-Systems organization and externally using the telephone, email and other forms of communication.
  • Working on a shift system to enable T-Systems to support customers on a 24/7 basis 365 days of the year which will include night and day shifts, weekends and public holidays.
  • Train and mentor people who have less experience about the ICT Operator responsibilities.

Employee perks, benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Beginner (A1) and German - Intermediate (B1)

Personality requirements and skills

Education
  • Secondary education / University degree
Experience
  • Advantage
Languages
  • English: min. A1
  • German: min. B1
Others
  • High level of communication skills
  • Team worker
  • Basic overview of networks
  • Basic understanding of IT skills
  • Basic understanding of T-Systems organizational structure
  • Intermediate knowledge of MS Office

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 3284522   Dátum zverejnenia: 12.2.2018