Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Lead Problem Manager

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
  • Plan, lead and control Project of Central Problem Management process with focus on prevention of Incidents.
  • Managing and coordinating the analysis of the underlying root causes behind the incidents and defining the measures that contribute to the
overall improvement of the IT processes. Participating in Application Expert -Group for TOP Applications of Telekom IT.

Accountabilities
  • Driving the efficiency and effectiveness of the Problem management process.
  • Producing management information.
  • Managing the work of Problems support staff (first-, second- and third line).
  • Monitoring the effectiveness of Problem Management and making recommendations for improvement.
  • Overall control of the process-conformity of problem tickets.
  • Decision making about steps to solve problem.
  • Communication with customer and top management.
  • Route Cause Analyses and derivate actions towards permanent removal of problem worldwide as well as provision of lessons learned in
respective corporate communication media.

Employee perks, benefits

Other benefits:
  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and
German - Upper intermediate (B2)

Personality requirements and skills

Requirements

Education
  • University degree

Experience
  • 2 years’ experience within the IT field or communication/negotiation with customers about quality issues

Languages
  • English – B2
  • German – B2

Others
Experience in large, complex and international projects
Very good practical and knowledge skills of project management methods
ICT-Operations-Know-How
Practical knowledge of Quality Management
ITIL methodology (basics) and Kepner Tregoe methodology
Telekom IT processes, in particular related to the use cases Demand-to-Solution and Request-for-Fulfilment.

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 3256311   Dátum zverejnenia: 29.11.2017