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Administrator of Key customer applications

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice region - Košice
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
-Taking care about the key applications for internal customer.

Your task will be to:
-Act as an operative interface among Service Delivery Management, Customer, -Development, Vendors and other delivery units.
-Check, execute, solve and create tickets (problem ticket, change management ticket, incident, delivery order).
-Support and consult Service Delivery Management.
-Coordinate incident-, problem-, change-, escalation- management and operational documentation.
-Independently executes standard tickets to provide service according to KPIs.
-Support Junior Administrators to enhance their knowledge.
-Plan, control and deliver complete application-based request fulfilment.
-Coordinate customer-requested and / or technical changes during service lifecycle.
-Coordinate change approval from request to implementation.
-Support and consult Service Delivery Management during order and pre-sales process and cost optimization.

Employee perks, benefits

Other benefits:
-Cafeteria - individual benefit
-Trainings and development opportunities
-Discounts at various providers in Košice
-Possibility of Home office
-Pension savings contribution
-Meal vouchers contribution
-Extra vacation days
-Young and enthusiastic working environment
-Diversity Program
-Health Weeks
-Sport Activities
-Weekend Events
-Work life Coaching
-Doctors at workplace
-Credit card
-Metro card
-Referral bonus /financial/
-Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Intermediate (B1)

Personality requirements and skills


-Preferable Technical High school degree

-2+ year experience on similar position
-Technical overview in OS, Network, Storage, Back up, Databases, Middleware, Scripting
-ITIL knowledge

-English B1

-Communication skills
-Organizational skills


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT ( Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Zriedlova 13
040 01 Kosice
ID: 3232714   Dátum zverejnenia: 6.2.2018