Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

ICT Administrator II

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Purpose
  • Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
  • 2nd level environment.

Accountabilities
  • Execute project and other deliverables in order to fulfil KPIs and management requests.
  • Smooth and uninterrupted operation of customers’ environment.
  • Conformity with the internal work instructions and process guidelines within T-Systems.
  • Follow the defined escalation standards in case of deviations.
  • Investigate the root cause of incidents and initiate actions to improve or correct the situation.
  • Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
  • Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
  • Create and maintain documentation.
  • Train and participate on education of other employees.
  • Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.

Employee perks, benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Intermediate (B1)

Personality requirements and skills

Education
  • Secondary Education
Experience
  • ICT Application Operation & Management: Minimum number of years:1
IT Technical Skills
  • IT/ PC literacy: Sill level: Advanced
  • HW/ SW overview: Sill level: Intermediate
  • Core platform knowledge: Sill level: Intermediate
Soft Skills
  • Communication: Sill level: Intermediate
  • Analytical thinking: Sill level: Intermediate
  • Team cooperation: Sill level: Intermediate
  • Training and mentoring: Sill level: Basic
  • Presentation: Sill level: Basic
Languages
  • English: Intermediate (B1)
  • German advantage: Intermediate (B1)
Other criteria or requirements
  • Core platform knowledge: Routing and Switching skills on CCNA certification level (Cisco) or BCNE certification level (Brocade);
  • Loadbalancer technology knowledge on levels of F5 BIG-IP Administrator 101 (F5 - Application Delivery Fundamentals), or F5 BIG-IP Administrator 201 (F5 - TMOS Administration) is an advantage.
  • Related platform knowledge: Firewall, LAN knowledge (advantage)
  • Overview of the ITIL processes

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 3213657   Dátum zverejnenia: 12.10.2017