Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Junior Application Administrator

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General Description
  • Application component monitoring, checking of events, creating and solving the incidents, perform 1st and 2nd level support to maintain service to customers according to agreements and quality KPIs.

Accountabilities
  • Generic accountabilities:
  • Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
  • Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
  • Plans, controls and is responsible for complete application-based request fulfillment
  • Support and consult Service Delivery Management
  • Coordinates incident, problem, change, escalation management and operational documentation
  • Coordinates customer-driven and / or technical changes during service lifecycle
  • Coordinates change approval in face of all Change Advisory Boards

Job specific accountabilities:
  • Functional steers whole service chain for small to medium applications/services
  • Independently executes standard tickets to provide service according to KPIs.
  • Support Junior Administrators to spread knowledge level in the team and develop their skills.
  • Responsibility for service asset- and configuration management
  • Support project and other deliverables in order to fulfill KPIs and management requests
  • Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

Employee perks, benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Education
  • Preferable Technical High school degree
Experience
  • 2+ year
  • Technical overview in OS, Network, Storage, Back up, Databases, Middleware, Scripting
  • ITIL knowledge
Languages
  • English (mandatory) B2
  • German is huge advantage
Others
  • Teamwork
  • Communication skills
  • Presentation skills
  • Problem solving
  • Proactive approach

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 3207371   Dátum zverejnenia: 7.12.2017