Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Operation Manager

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Purpose
  • Interface between SC OPM/SDM/Service Owner (Customer) and operation in defined field in order to keep quality of the production.

Accountabilities
  • Responsible for part of service chain, cross Department level (technical layer)
  • Responsible for KPIs and SLAs / OLAs of the related services
  • Accountable for technical content of operational / specialized technical concepts.
  • Ensure the quality of provided services and provides operational support.
  • Coordinate, manage and monitor operational performance on the respective technical layer and cooperates with various departments.
  • Identify, formulate and implement the improvement of processes and policies to maximize operational output.
  • Support SC OPM in planning the requirement for resourcing at both Department and Team level.
  • Operational interface between the production and SC OPM.
  • Support SC OPM in explanation of production options for SDM.
  • Responsible for the default reporting ordered by the SC OPM.
  • Monitor, manage and improve the efficiency of provided services.

Employee perks, benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Education
  • University degree
Experience
  • Minimum 2 years of experience in the field
Languages
  • English: B2– mandatory
Others
  • ITIL foundation certificate
  • Presentation skills - Advanced
  • Negotiation skills - Advanced
  • Project management - Basic
  • Process overview - Intermediate
  • Quality management - Intermediate
  • Leadership skills – Intermediate
  • Proactive approach
  • Willingness to change, flexibility
  • Customer, value, result and performance orientation.
  • Stress resistant

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 3207288   Dátum zverejnenia: 23.11.2017