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Lead Incident Manager

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Old Town, Košice
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description:
As part of the Lead Incident Management Team, the Lead Incident Manager (LIM) is responsible for managing high priority application and service outages of the TOP Elements worldwide. In case of an incident he/she is responsible for initiating and steering the incident solving procedure. Communication with the customer and coordination of management and technical units is required in order to solve the incident.

•Lead the incident resolution of all Major Incident Procedure qualified outages
•Steer technical and management units, manage customer expectations
•Define work streams, assign tasks and monitor the progress
•Report regularly on the incident resolution progress
•Moderate technical and management telephone conferences
•Take decisions required to quickly resolve the incident
•Identify and assess the risks during the Major Incident Procedure
•Identify and handle hierarchical escalation
•Document the progress and steps in information technology tools

Employee perks, benefits

Other Benefits
•Cafeteria - individual benefit
•Trainings and development opportunities
•Discounts at various providers in Košice
•Possibility of Home office
•Pension savings contribution
•Meal vouchers contribution
•Extra vacation days
•Young and enthusiastic working environment
•Diversity Program
•Health Weeks
•Sport Activities
•Weekend Events
•Work life Coaching
•Doctors at workplace
•Credit card
•Metro card
•Referral bonus /financial/
•Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

•Minimum 2 Years’ experience working within an IT environment and with IT processes
•Understanding of ICT operation
•Overview of ITIL foundation an advantage
•Moderation skills required

•English – minimum B2

•Excellent communication and presentations skills
•Customer-oriented, self-initiative and enthusiastic mind set
•Analytical skills and able to comprehend complex systems
•Methodological and structured approach of work organization
•Result-oriented, determined, able to complete tasks on time and under pressure
•Intercultural experience (advantage)
•Leadership skills


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice


Contact person: Mgr. Jana Ficeková
E-mail: send CV
ID: 3194293   Dátum zverejnenia: 16.9.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum base salary is 900 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.