Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Process Specialist

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General Description
  • Telekom-IT at T-Systems Slovakia forms part of the Internal IT department for the Deutsche Telekom AG. As part of the Lead Incident Management Team, the Process Specialist works as part of the LIM Service sub-team which provides 24/7 assistance to the Telekom IT Incident Management process. The process specialist provides vital assistance to Lead Incident Managers in Slovakia and Germany during high priority Major Incidents. He/she also coordinates controls and continuously improves processes according to valid standards in order to increase the efficiency of the service provided as well as customer satisfaction.

Accountabilities
  • Organize and participate on teleconferences/meetings with all required participants to inform about actions to be taken
  • Active assistance on conference calls during the Major Incident procedure
  • Coordinate continuous improvement in working processes to increase customer satisfaction
  • Perform and quality check handover of tasks to other parts of the Department such as Problem Management teams
  • Participation in process related projects to ensure continuous improvement up to T-Systems standards
  • Execute (Implement) the interface between process and operational topics to ensure proper communication between different teams
  • Report regular KPI’s to Management and customers and set up actions in case of deviance to keep quality on an expected level

Employee perks, benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

German - Upper intermediate (B2) and
English - Intermediate (B1)

Personality requirements and skills

Education
  • Secondary education degree
Experience
  • Overall overview of ICT industry environment an advantage
  • Experience with MS Excel
  • Experience of IT operations across at least 1 area (e.g. application operation, system operation, infrastructure, network, storage, desktop) an advantage
  • ITIL / Process knowledge an advantage
Languages
  • German – minimum B2 (C1 or higher a distinct advantage)
  • English – minimum B1 (B2 or higher an advantage)
Other
  • Excellent communication skills
  • Willingness to work on a 24/7 shift plan
  • Flexible, responsible and pro-active
  • Customer orientated
  • Analytical skills
  • Stress resistant
  • Ability to work independently on assigned tasks and also as a part of a team

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 3178021   Dátum zverejnenia: 7.12.2017