Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Junior Application Administrator

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General Description
  • Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.

Accountabilities
Generic accountabilities:
  • Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
  • Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
  • Plans, controls and is responsible for complete application-based request fulfillment
  • Support and consult Service Delivery Management
  • Coordinates incident, problem, change, escalation management and operational documentation
  • Coordinates customer-driven and / or technical changes during service lifecycle
  • Coordinates change approval in face of all Change Advisory Boards
Job specific accountabilities:
  • Functional steers whole service chain for small to medium applications/services
  • Independently executes standard tickets to provide service according to KPIs.
  • Support Junior Administrators to spread knowledge level in the team and develop their skills.
  • Responsibility for service asset- and configuration management
  • Support project and other deliverables in order to fulfil KPIs and management requests
  • Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

Employee perks, benefits

Other benefits:
• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Metro card
• Referral bonus /financial/
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)

Language skills

German - Upper intermediate (B2) and English - Intermediate (B1)

Personality requirements and skills

Education
  • Preferable Technical High school degree Experience
  • 2+ year
  • Technical overview in OS, Network, Storage, Back up, Databases, Middleware, Scripting
  • Basic project management overview
  • ITIL knowledge
Languages
  • German (mandatory) B2
  • English (mandatory) B1
Others
  • Teamwork
  • Communication skills

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT ( Information technology) and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Apply online
ID: 3147148   Dátum zverejnenia: 6.11.2017