Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Head of Solaris team

T-Systems Slovakia s.r.o.

Place of work
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
The holder of the job takes care of and acts a main point of contact for day to day matters for all services related to the nearshore part of operating systems deployment and operation, focusing on UNIX / SOLARIS platform for telecommunication customers. The holder leads and coordinates up to 25 employees to meet corporate goals for productivity, quality and financial efficiency. The holder focuses on accomplishment of assigned team objectives by effective resource management, planning and evaluating activities in the assigned area of operational responsibility
Processes and service delivery 
  • Maintain relationships with counterparts and other stakeholders by effective communication. 
  • Operationally manage critical situations and solve common escalations to provide seamless operation and effective service to clients. 
  • Collect and provide feedback on contract terms and conditions compliance
  • Supports pre-sales activities, contract negotiations, customer visits, new customer onboarding, 2nd level support on 24/7 basis in the area of deployment and operation of operating systems.
  • Quality assurance .Deliver services/solutions to clients in agreed quality and quantity structure according to agreed contracts (OLA, SLA,...) and KPI’s. 
  • Continuously improve processes and products/services in assigned area, plan improvements and implement improvements programs. 
  • Coordinate and control operations, processes, take-over and delivery of services according to standard/processes
  • Participates in on-call shifts in the “manager on duty” role
  • Budgets and financesProvide inputs to financial and other business plans and effectively coordinate assigned resources to meet financial targets. 
  • Controls finance and efficiency management initiatives across the assigned organizational units and sub-units. 
  • PeopleMotivate and develop people in own team to be able to deliver better quality and maintain satisfaction of employees. 
  • Ensure all people-related regulatory topics (labor code, internal rules & guidelines) are met in the assigned team. 
  • Actively steer capacity of team resources and quality of employee performance results in coherence with customer contracts. 
  • Coordinate also a virtual team based on technical platform (Expert Competence Group). 
  • Management scope People: lead organizational unit with up to 25 members, IT specialists (SAP developers)
  • Processes: coordinate delivery of multiply OS services to multiple customers, under specific high-security requirements
  • Finances: control training and travel budgets., revenue up to Eur 600 k p.a. 

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

  • Lower University degree (Bc) or secondary/high school graduation (with relevant work experience) 
  • ExperienceMin 2 year experience in leading teams (with 12+ employees)
  • Min 3 year experience working in IT
  • Min 1 year working knowledge of ITIL processes 
  • LanguagesEnglish (mandatory): written and oral B2+
  • German (optional): written and oral B1+ 
  • OthersWork organization and managing skills, esp. crisis management skills (problem solving, work under pressure)
  • Strong communication and interpersonal skills, esp. fostering teamwork, coaching and supervision
  • Strong customer and results orientation
  • Good leadership skills
  • Advanced time management   


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 2884430   Dátum zverejnenia: 10.1.2017  
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