Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Process Specialist - Change Manager with German language

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General Description
Performs tasks related to the respective Production processes. Coordinates and efficiency of the service activity and customer satisfaction. Designs and produces controls processes according to valid standards in order to increase the internal and external reports related to process management.

Organize/participate on teleconferences/meetings with all required participants to inform about actions to be taken related to process topics
• Contribute to continual process/ service improvement to increase customer satisfaction
• Active participation in respective process communities to increase process awareness to expected levels
• Active participation in process related projects to ensure continuous improvement up to TSI Level
• Execute (Implement) the interface between process and operational topics to ensure proper communication
• Report regular KPIs and participate in setting up actions in case of deviation to keep quality on expected level
• Knowledge sharing of respective processes to raise general awareness about processes

Employee perks, benefits

Other benefits:
•Cafeteria - individual benefit
•Trainings and development opportunities
•Discounts at various providers in Košice
•Possibility of Home office
•Pension savings contribution
•Meal vouchers contribution
•Extra vacation days
•Young and enthusiastic working environment
•Diversity Program
•Health Weeks
•Sport Activities
•Weekend Events
•Work life Coaching
•Doctors at workplace
•Credit card
•Metro card
•Referral bonus /financial/
•Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) or
German - Upper intermediate (B2)

Personality requirements and skills

•Secondary education degree
•ITIL/ advantage - Basic
•MS Office / Excel, Power Point; Outlook/ advantage - Intermediate
•PC skills / HW, SW/ - Basic
•English: B2 level - mandatory
•German: B2 level - mandatory
•Effective communication skills
•Analytical skills
•Presentation skills
ADVANTAGE: Experience of IT operations across at least 1 area (e.g. application operation, OS operation, network, storage, etc.)
Experience of IT operations across at least 1 area (e.g. application operation, OS operation, network, storage, etc.)
Pro-activity and pro-customer orientation
Ability to work as an individual also as a part of the team


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 2874897   Dátum zverejnenia: 19.10.2017