Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Head of Solution Design & Architecture

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description/ Purpose
The holder of the job takes care of and acts a main point of contact for day to day business matters for all customers mainly in EMEA region for services covered by Solution Design and Architecture area.
The holder of the job ensure that all requests are professionally managed and delivered within the agreed time, with required quality and in compliance with T-Systems standards and T-Systems portfolio.
The holder organizes and coordinates activities of 10+ specialists focus on business result and corporate strategy. The holder plans and coordinates delivery of end-to-end service and processes of solution and service design, which includes customer requirements analysis, solution consultancy, due diligence, review technical solutions for product element in TSI portfolio.

Processes and service delivery
Establish and nurture relationships with clients and other stakeholders for effective communication and expansion of existing operational capabilities in the nearshore in line with global unit strategy.
Deliver services/solutions to clients in agreed quality and quantity structure according agreed contracts.
Develop and implement mid-term tactical plans and implementation projects for new business pipeline, manage order pipeline on a project basis and sign-off takeover into operation documentation with process owners.
Operationally manage critical situations and solve escalations to provide seamless service delivery and effective service to clients.
Coordinate delivery of solution design, consultancy, implementation and review for international customers.
Quality assurance
Deliver services/solutions to clients in agreed quality and quantity structure according agreed contracts, SLA, OLA, etc.
Continuously improve processes and products/services in assigned area, plan improvements and implement improvements programs.
Coordinate and control activities within assigned unit to deliver Quality KPI’s and relevant customer satisfaction expectations.
Budgets and finances
Plan, adjust and control financial and other business plans to be able to effectively manage business of own org.unit.
Control finance and efficiency management initiatives and production variance across the assigned organizational units and sub-units.
Control cost planning, budgeting and budget management in line with global unit and local company financial targets.
Motivate and develop people in own team to be able to deliver better quality and fulfill expectation of employees.
Actively steer capacity of the assigned organizational unit in terms of optimizing human resources in order to guarantee quality of results, SLA fulfillment and effective operation.

Management scope
People: lead organizational unit with 10+ specialists/ highly complex job profiles.
Finance: control revenues up to Eur 1.5mil. p.a. and plans/controls total workforce costs of Eur 1.2 mil. p.a.

Employee perks, benefits

Other benefits
Cafeteria - individual benefit
Trainings and development opportunities
Discounts at various providers in Košice
Possibility of Home office
Pension savings contribution
Meal vouchers contribution
Extra vacation days
Young and enthusiastic working environment
Diversity Program
Health Weeks
Sport Activities
Weekend Events
Work life Coaching
Doctors at workplace
Credit card
Metro card
Referral bonus /financial/
Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills


University degree (Master's degree preferred) in Informatics or Economics field or other equivalent education

min 5 years professional experience in IT industry involving at least 2 functional areas/fields of ICT service delivery
min 2 years active experience in managing people, teams and/or projects with min 20 members
min 2 years of experience in service management (e.g. SLAs, ITIL, financial management, driving down unit
cost, KPI reporting) combined with a customer focused and results oriented drive.

English (mandatory) – B2+ (verbally, written, reading)
German (recommended) – B1+ (verbally, written, reading)

Financial literacy – planning, breakdown and elaboration of budgets
Hard skills – project management and T&T recommended
Hard skills – requirements analysis, business case preparation and review recommended
Soft skills – communicates professionally at the level of executive mgt and across organization
Soft skills – pre-sales and solution design experience recommended
Soft skills – coaching and leadership skills with demonstrated ability to establish credibility and rapport with staff as well as business contacts
Soft skills – self-motivated, with the ability to deliver results and meet timelines with minimal direct supervision
Soft skills – demonstrates values such as openness, mutual respect, honesty and trust with team members
Soft skills – sensitive to working in multicultural environment and respecting values of others and diversity
Soft skills – demonstrates adherence to Guiding Principles


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 2817436   Dátum zverejnenia: 21.3.2017