Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Process Specialist, Global Incident Control

T-Systems Slovakia s.r.o.

Place of work
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description:
Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process management.
Organize/participate teleconferences related to Critical incident situation with all required participants to inform about actions to be taken
Providing regular reports related to Incident management on global level
Act as support for Managers on Duty, Lead Incident Managers and Service Delivery managers
Coordinate continual service improvement to increase customer satisfaction
Active participation in building up respective process communities to increase awareness to expected levels
Active participation in process related projects to ensure continuous improvement up to TSI Level with focus on Global Incident management
Execute (Implement) the interface between process and operational topics to ensure proper communication
Report regular KPIs and participate in setting up actions in case of deviance to keep quality on expected level
Knowledge sharing of respective processes to raise general awareness about processes
  • Other benefits:
  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Intermediate (B1)

Personality requirements and skills

Secondary education degree
Overall overview of ICT industry environment
Experience in project management for complex and multi-national projects
Experience of IT operations across at least 1 area (e.g. application operation, system operation, infrastructure, network, storage, desktop) is an advantage
Experience with basic ITIL processes
Experience with quality/processes within IT area is an advantage
English: B1level - mandatory
German: advantage / German B2
Communication skills
Analytical skills
Pro-activity and pro-customer orientation
Ability to work as an individual also as a part of the team
Fast and structurally thinking, able to react quickly and without stress to critical situations
Assertive in communication and your daily operation
Like variable work and enjoy new challenges
Stress resistant
Willing to work 24/7


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 2808165   Dátum zverejnenia: 11.11.2016  
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