Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Head of GDU SAP Technology Services

T-Systems Slovakia s.r.o.

Miesto práce
Žriedlová 13, Košice
Druh pracovného pomeru
plný úväzok
Termín nástupu

Informácie o pracovnom mieste

Náplň práce, právomoci a zodpovednosti

General Description
Managing the GDU SAP Operations UNIT (410 FTEs) which consists of 3 Departments operating on 24X7 support model and GCU Shell operation (50 FTEs)
Delivering the services offered by the SAP Operation team and Shell teams to customer within the European/APAC and AA region
Accountable for SAP near shore delivery and managing the organization as per the Quality KPIs, customer satisfaction and demand.
Accountable that the cost stream is planned properly and the budget flow is according to the T-Systems overall financial targets.

 Define and update annually a strategy and portfolio (business direction, people) for your organization within the framework of the DTAG, TSI and global unit strategy.
 After the annul approval through the TSSK board of directors, monitor and report regularly the execution of the strategy on the TSSK board of directors
 Planning and monitoring of opex in an annually , monthly break down after the approval of the TSSK board of directors in the execution measured through the TSSK dashboard
 Define, monitor and execute measures to stay monthly within the budget e.g. efficiency program, training budget, travel budget, personal costs primary and secondary
 Request and monitor purchase order entry and ensure all PO to be available before start of business
 Negotiating and monitoring KPIs, SLAs and other business relevant quality parameters which are defined by your customer and/or BOD&Q of your portfolio
 Defining proactive measures to safeguard all quality parameters and in case of negative deviation initiate and monitor countermeasures to get back to green
 Being accountable for SLA´s, meet contractual obligations
Communication and process:
 Aligning global business view with the local view of your unit by being member of the global management board of the global organization
 Executing the governance model defined in TSSK and in the respective global organization (guidelines, management handbook, process and process improvements)
 Ensuring proper communication within your unit to ensure that all employees are aware of the company and unit strategy
 Maintaining staff by recruiting, selecting, training employees
 Secure legal work environment by developing personal growth opportunities.
 Accomplishing staff results by communicating expectations, planning and monitoring job results, providing overview, coaching and disciplining employees, developing, coordinating, policies, procedures, and productivity standards.
Regularly hosting customers to show them capability of the organization

Management scope
Managing the Unit of up to 9 direct reports and up to 460 people
 Managing revenues up to 17 mil. and costs budget of 16 mil.
 Accountable for over 130 customers worldwide
 Development of new business areas according to GDU SAP TS strategy (HANA,PCIs,SD)
 E2E service development and implementation for customers (pre-sale support, consultancy, architectural design, implementation and operation service, SDM support)

Zamestnanecké výhody, benefity

Other benefits:
•Cafeteria - individual benefit
•Trainings and development opportunities
•Discounts at various providers in Košice
•Possibility of Home office
•Pension savings contribution
•Meal vouchers contribution
•Extra vacation days
•Young and enthusiastic working environment
•Diversity Program
•Health Weeks
•Sport Activities
•Weekend Events
•Work life Coaching
•Doctors at workplace
•Credit card
•Metro card
•Referral bonus /financial/
•Rotations possibilities

Požiadavky na zamestnanca

Pozícii vyhovujú uchádzači so vzdelaním

vysokoškolské I. stupňa
vysokoškolské II. stupňa

Jazykové znalosti

Anglický jazyk - Pokročilý (C1)

Osobnostné predpoklady a zručnosti

Requirements Education
 University degree Experience
 Strong SAP Basis and Infrastructure background with more than 5 years of experience in IT industry (SAP Basis Certified will be value added)
 3-4 years in knowledge in service management (e.g. SLAs, ITIL, financial management, driving down unit cost, KPI reporting) combined with a customer focused and results oriented drive.
 Experience in managing Department of at least 80 – 100 people
 Well verse in ITIL process
 Advanced English and German language as an advantage Others
 Strong communication, coaching and leadership skills with demonstrated ability to establish credibility and rapport with staff as well as business contacts. Able to communicate across all levels in the organization.
 Individuals should be a self-motivated and have the ability to deliver results and meet timelines with minimal direct supervision.
 Demonstrate personal behaviors and values such as openness, mutual respect, honesty and trust with team members.
 Is sensitive to working across other cultures and respects and values diversity.
 Willing to accept and recommend changes and to challenge the status quo.
 Demonstrated evidence of T-Systems 5 Guiding Principles will be taken into account during the selection process

Inzerujúca spoločnosť

Stručná charakteristika spoločnosti

Naša spoločnosť, ako súčasť koncernu Deutsche Telekom, poskytuje komplexné služby v oblasti infokomunikačných technológií pre korporátnu klientelu.

Počet zamestnancov

1000 a viac zamestnancov

Adresa spoločnosti

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 2806887   Dátum zverejnenia: 18.1.2017