Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

ICT Administrator I

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
Start date

Information about the position

Job description, responsibilities and duties

Solution Delivery / Engineering & Systems Management SK

Dynamic Platform Services – Solution Delivery department provides ICT monitoring solutions and service integration for whole infrastructure components of customer IT (servers, applications, databases, middleware, and network components). Main portfolio includes four services like Event Management, Resource Monitoring, Resource discovery and Data Warehousing. DPS Solution delivery provides service to Global-International customers to all continents.

ICT Administrator I

ICT Administrator I provides basic support for Systems Management applications (Monitoring tools, event management, resource discovery, automation). Career path of ICT Administrator in Solution Delivery department is great opportunity to gain experience in many important IT areas (OS platforms, DB, Networking, Monitoring tools, ITIL, Scripting, Reporting)

Generic accountabilities:
•Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and according to internal processes (INM, CHM, PRM, DOM) .
•Execute project and other deliverables in order to fulfil KPIs and management requests.
•Smooth and uninterrupted operation of customers’ environment.
•Conformity with the internal work instructions and process guidelines within T-Systems.
•Follow the defined escalation standards in case of deviations.
•Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
•Create, change and delete user accounts.
•Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.

Additional accountabilities:
•Support international projects
•Support Automation
•Provide Reporting & data analysis
•Development of innovations

Employee perks, benefits

Other benefits:
•Cafeteria - individual benefit
•Trainings and development opportunities
•Discounts at various providers in Košice
•Possibility of Home office
•Pension savings contribution
•Meal vouchers contribution
•Extra vacation days
•Young and enthusiastic working environment
•Diversity Program
•Health Weeks
•Sport Activities
•Weekend Events
•Work life Coaching
•Doctors at workplace
•Credit card
•Metro card
•Referral bonus /financial/
•Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Intermediate (B1)

Personality requirements and skills

•High school degree
•General ICT overview
•Basic OS Linux knowledge
•Intermediate knowledge of MS Office

• English B1
•Overview of the ITIL processes is an advantage
•Basic networking knowledge is an advantage
•Basic scripting knowledge is an advantage (Bash/Perl/VB/etc.)
•Knowledge of ICT monitoring tool is an advantage (IBM Tivoli/HP OMx/ StableNet/Cacti/etc.)
•Willingness to learn


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 2801148   Dátum zverejnenia: 7.11.2016