Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Operation Manager for SAP Operations Support

T-Systems Slovakia s.r.o.

Place of work
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description:
Interface between SC OPM/SDM/Service Owner (Customer) and operation in defined field in order to keep quality of the production.
Responsible for part of service chain, cross Department level (technical layer)Responsible for KPIs and SLAs / OLAs of the related servicesAccountable for technical content of operational / specialized technical concepts.Ensure the quality of provided services and provides operational support.Coordinate, manage and monitor operational performance on the respective technical layer and cooperates with various departments.Identify, formulate and implement the improvement of processes and policies to maximize operational output.Support SC OPM in planning the requirement for resourcing at both Department and Team level.Operational interface between the production and SC OPM.Support SC OPM in explanation of production options for SDM.Responsible for the default reporting ordered by the SC OPM.Monitor, manage and improve the efficiency of provided services.Provide monthly forecast figures to TSM (SC-OPM) and SDMProvide monthly invoicing figures to SDM.
Be responsible for production of Monthly performance report to TSMAttend the daily DSR meeting if there has been a P1 or P2 incident dealt with by the Basis team.Attend International meetings for SAP Operations, config management and OPM.Attend various customer and team meetings as the Basis representativeResponsible for transition of project work into support including checks that documentation is sufficientOrder additional SAPs and storage through SOM@SAP.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

High school
2+ years of relevant work experience
English B2+ (mandatory)German B2+ (optional)
Managerial experiences recommended
Effective communicationPresentation skillsNegotiations Skills - negotiates in a fair manner and achieves sustainable resultsTechnical overviewProactive approachAbility to work in teamWillingness to change, flexibilityCustomer, value, result and performance orientation


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 2762874   Dátum zverejnenia: 12.10.2016  
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