Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Head of Shared Network Services

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General Description
The holder of the job takes care of and acts as a main point of contact for complex day to day matters related to design, development, consulting and process coordination for Cloud services in telecommunications area, including operations (2nd & 3rd level), offered to global customers.
The holder leads and coordinates up to 25 employees to meet corporate goals for productivity, quality and financial efficiency.
The holder focuses on accomplishment of assigned team objectives by effective resource management, planning and evaluating activities in the assigned area of operational responsibility.

Processes and service delivery
Maintain relationships with counterparts and other stakeholders by effective communication. 
Operationally manage critical situations and solve common escalations to provide seamless operation and effective service to clients.
Collect and provide feedback on contract terms and conditions compliance. 
Supports Pre-Sales activities, contract negotiations, customer visits, new customer onboarding, 2nd and 3rd level support in the area of deployment and operation of global multi-vendor environment for global customers (incl. Top 25). 

Quality assurance
Deliver services/solutions to clients in agreed quality and quantity structure according to agreed contracts (OLA / SLA) and KPI’s. 
Continuously improve processes and products/services in assigned area, plan improvements and implement improvements programs. 
Coordinate and control operations, processes, take-over and delivery of services according to standard/processe
Participates in on-call shifts in the "manager on duty" role. 

Budgets and finances
Provide inputs to financial and other business plans and effectively coordinate assigned resources to meet financial targets. 
Controls finance and efficiency management initiatives across the assigned organizational units and sub-units. 

Motivate and develop people in own team to be able to deliver better quality and maintain satisfaction of employees. 
Ensure all people-related regulatory topics (labor code, internal rules & guidelines) are met in the assigned team.
Actively steer capacity of team resources and quality of employee performance results in coherence with customer contracts. 

Management scope
People: lead organizational unit with up to 25 members (Administrators, Engineers and Architects, 24x7)
Processes: coordinate delivery of complex Cloud environment to multiple global customers under specific security requirements 
Finances: control training and travel budgets, revenue up to Eur 1 Mil p.a.

Employee perks, benefits

Other benefits
Cafeteria - individual benefit
Trainings and development opportunities
Discounts at various providers in Košice
Possibility of Home office
Pension savings contribution
Meal vouchers contribution
Extra vacation days
Young and enthusiastic working environment
Diversity Program
Health Weeks
Sport Activities
Weekend Events
Work life Coaching
Doctors at workplace
Credit card
Metro card
Referral bonus /financial/
Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills


Lower University degree (Bc) or secondary/high school graduation (with relevant work experience)

Min 2 years’ experience in leading teams (with 12+ employees)
Min 4 years’ experience working in IT
Min 2 years working knowledge of ITIL processes

English (mandatory): written and spoken B2+
German (optional): written and spoken B1+

Work organization and managing skills, esp. crisis management skills (problem solving, work under pressure)
Strong communication and interpersonal skills, esp. fostering teamwork, coaching and supervision
Strong customer and results orientation
Good leadership skills
Advanced time management


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 2692793   Dátum zverejnenia: 20.10.2016