Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

SAP Process Expert

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description/ Purpose
• Deals with T-Systems standard processes and customer specific processes
• Performs standard process related tasks.
• Implements processes according to valid standards and valid customer’s specifications.
• Responsible for coordination of process management within the assigned team.
Task/accountabilitiess for predecessor position(s):
• None

• Implementation, coordination and responsibility for ICTO management processes within the team
• Contributes to making the service process comply with the standards defined by the company
• Identifies gaps and deviations in existing processes/instructions and address them to relevant parties.
• Change Ticket and Problem Ticket creation
• Attending local CAB meetings (CCAB, GxU CABs) and presenting the change tickets
• Coordinates tracking, processing, handling of internal and customer requests/tickets
• Responsibility for quality of tickets based on standards and valid specifications
• Ensures the information and knowledge flow regarding assigned process within the team and to all relevant parties
• Clarification and communication process related topics to relevant parties
• SPOC for all process relevant questions
• Tracks and notifies about the breached KPIs, recommends and helps operational teams how to improve the quality
• Creation of change models
• Provides trainings and participates on education of new team members; provides regular process refresh trainings
• Participates in executing internal and external audits
• Provides support in documentation and reporting
• Participates in project work, performs project administration tasks, assignment to Internal Projects

Employee perks, benefits

Other benefits:
• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Metro card
• Referral bonus /financial/
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Intermediate (B1)

Personality requirements and skills

• High school
• No

• English – active knowledge
• analytical thinking
• IT basic skills
• Communication skills
• Responsibility
• Pro-activity and pro-customer orientation
• Ability to work as an individual also as a part of team


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 2565563   Dátum zverejnenia: 10.10.2016