Regional After Sales Manager/ Regional Customer Service Manager

T.O.P. AUTO Slovakia, a.s.

Place of work
Plynárenská, Bratislava
Contract type
full-time
Start date
01.04.2020
Wage (gross)
1 800 EUR/month

Information about the position

Job description, responsibilities and duties

The Regional After Sales Manager is responsible for driving the customer satisfaction, sales and profitability of the after sales operations of a group of Jaguar and Land Rover retailers in Slovakia.

Key responsibilities

Leads a focus on customer loyalty and advocacy
• Works with retailer managers to actively develop a customer-focused culture, which delivers high levels of customer loyalty and advocacy
• Works with retailers to review data on aftersales customer satisfaction and use it to make improvements to the customer experience
• Supports the retailer to deliver outstanding customer service by getting involved to support the resolution of complex or important customer issues
Manages performance
• Works with retailer managers to agree annual targets for the aftersales with related business incentives
• Monitors the performance of the retailer against targets
• Analyses performance data and uses an understanding of best practice and a commercial mind set to identify opportunities to improve performance
• Proactively follows up retailer action plans to deliver agreed improvements in business performance
• Coaches and supports retailer managers to help them analyse aftersales performance
Monitors performance against Standards
• Monitors the retailer’s implementation of Standards and highlights corrective action if this is required
• Works with retailers to review the outcomes from Retailer Standards audits and implement any corrective action which is required
Supports the implementation of initiatives and programmes by the retailer
• Communicates and supports retailers to implement key business indicatives and technologies
• Provides coaching to aftersales teams to support specific initiatives
Drives a focus on continuous improvement
• Supports retailer managers to identify improvement opportunities
• Works with aftersales teams, using best practice tools to identify opportunities for improvement
Supports the retailer to develop new aftersales business
• Works with retailer managers to ensure aftersales marketing activity is successfully implemented by the retailer.
• Monitors delivery of the Marketing Plan and coaches/supports retailer managers to addresses any shortfalls against planned activity and outcomes
• Coaches and supports retailer managers to implement new approaches to marketing/CRM and evaluate the business benefits of these tactics
Supports medium term business planning
• Works with the Sales Manager and Retailer Principal to develop a medium term Business Plan for the retailer
• Uses a good understanding of the national and local marketplace to guide medium term planning by the Retailer
Team working
• Acts as an ambassador for the Jaguar and Land Rover brands
• Works with other Regional Managers to deliver a ‘joined up’ approach to retailers and optimise the performance

Employee perks, benefits

Work in a young and dynamic team
Corporate environment with stable background.

Information about the selection process

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Expected date of completion of the selection process

15 March 2020 (there are still 20 more days)

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Automotive

Language skills

English - Upper intermediate (B2) and Slovak - Upper intermediate (B2)

Other knowledge

Microsoft Outlook - advanced
Microsoft Excel - advanced
Microsoft Word - advanced

Driving licence

B

Number of years of experience

3

Personality requirements and skills

Self-reliance, responsibility, accuracy, reliability.
Presentation skills. Persuasive abilities. Proactive, innovative, creative and dynamic way of working
Capable to analyze and provide suggestion to improve the business. After sales knowledge in order to represent the brand.

Advertiser

Brief description of the company

T.O.P. AUTO SLOVAKIA is the authorised importer of Jaguar Land Rover since 2004, and is responsible for establishing, developing and managing the Jaguar and Land Rover distribution network in Slovakia. The primary objective of the importer is to deliver the budgeted volume and profit objectives, and develop the business to support and maximise the customer experience and growth opportunities in the Slovak market.

Number of employees

25-49 employees

Company address

1983
Plynarenska 7A, BBC 5, block A
82109 Bratislava

Contact

Contact person: Marek Raninec
Tel.: +421904095559
E-mail: send CV
ID: 3869424  Dátum zverejnenia: 13.2.2020  Základná zložka mzdy (brutto): 1 800 EUR/month