Delegated Authority Lead

The purpose of this role is to manage and operate the Outsourced (Offshore) Delegated Underwriting Authorities (DUA) team based in Bratislava and perform the role of Delegated Business Partner including involvement in business as usual activities across multiple classes including being the main day to day touchpoint across a select line(es) of business. Conduct project work in line with the Delegated Strategy established and set by the Head of Delegated Underwriting, problem case resolution and acting as a subject matter expert to the business within your areas of operation.

Synpulse’s Delegated Underwriting Authority team play a pivotal role in supporting the client’s DUA function, both in the business as usual team with dedicated resources and leading key projects which are driving change and efficiencies within the client’s Delegated Underwriting Operations. This role follows Synpulse’s internal (COE) reporting structure as well as supporting the client’s Delegated Governance an Oversight Manager and Head of Delegated Underwriting.

Key Responsibilities:

• Conduct the role of Delegated Business Partner in being the main point of contact and escalation point for client(s) stakeholders.
• Ensure regular alignment with appropriate client teams to ensure understanding of relevant line(es) of business(es) supporting where required with technical knowledge.
• Oversight and Coordination of core day to day DUA activities using your technical knowledge to conduct more in-depth reviews which are more complex as the subject matter expert including conducting renewals of existing relationships, onboarding of new relationships and the work associated with these tasks such as reviewing due-diligence documentation and conducting slip reviews.
• Maintain and building core relationships including face to face and remote stakeholder management between internal and external stakeholders drilling down from expertise from function across the business (including claims, finance, compliance, legal and CES).
• Day to day instruction, support and management of work as COE DUA Team Lead. Acting as the main point of contact for any queries, allocation and management of tasking within the team and setting objectives which align to Synpulse’s and the Client’s strategy.
• Acting as a London Market subject matter expert in managing delegated authorities in various capacities, including training and knowledge transfer within the team and the wider business and engaging with project teams and broader areas of the business where required.
• Provide training to the existing team to support learning and development, establishing a training and refresh program and also training new members on the team both onshore and offshore.
• Day to Day oversight and management of the 3rd Party Coverholder Audit process, peer reviewing the teams work in line with our internal controls, build on ways of improving the process and ensuring that reports and recommendations are reviewed and closed off-line with our suite of SLA’s.
• Engage and own the relationship around the IT Security Audit process.
• Regular engagement with Underwriting teams to discuss the operation performance of their Coverholders.
• Development, support and leading various core projects within Delegated Authorities and the wider Underwriter Operations community.
• Partner with the client’s Delegated Data and Operations manager regarding Bordereaux and Cover-holder Data to help support discussions with your internal and external stakeholders and your role as a Business Partner.

Key Requirements:

• At least 2-3 years Insurance experience at a minimum, ideally with knowledge of the operations of the London Market.
• Strong leadership and managerial skills to manage a growing team in a dynamic and fast paced environment.
• The understanding of what Delegated Underwriting is, and why companies like participating in this type of business.
• Effectively manage and communicate with internal and external stakeholders across a broad range of areas within Delegated.
• Be able to adapt to an agile environment with quick decision making and make process improvements quickly whilst having an informed information.

Your benefits:

• Five extra vacation days on top of regulation
• Sick leave compensation 100% from day one + 3 sick days per year
• Yearly bonus up to 10%
• Overtime fully paid or compensated based on your preference
• A friendly and informal working environment
• Work-life balance with flexible working hours and the option to work from home
• Dedicated time for individual training
• MultiSport card for access to a broad range of sports facilities
• Language courses
• Teambuildings