Customer Support Operator/Customer Support Representative

SYNOT W, a.s. organizačná zložka Bratislava

Place of work
Miletičova, Ružinov
Contract type
Start date
Wage (gross)
1 300 EUR/month

Information about the position

Job description, responsibilities and duties

The Synot Games customer support representative answers customer inquiries coming from ticketing system, chats, or emails, as well as, perform answers for various reasons. Examples of these customer inquiries can include to set up new customer, update customer records, answer questions, handle complaints, troubleshoot problems, provide information, or conduct proactive calling for various business reasons. Utilizes business applications and the appropriate technology to perform routine activities. Performs daily transactions and processes related work in support of daily operations. Provides internal customer service support that achieves quality and customer service goals with specific attention to slots and table games.

Employee perks, benefits

• Flexible working hours
• 2 additional vacation days
• Fruit days
• Informal working atmosphere

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

- Able to maintain customer confidentiality.
- Ability to work a flexible schedule that potentially includes multiple overnight and weekend shift.
- Strong communication, written skills, and interpersonal skills.
- Comfortable with fast paced schedule driven development.
- Computer literate, experience with Microsoft Office is mandatory.
- Ability to work in a fast-paced environment and be able to multitask.
- Flexibility with your schedule to meet the needs of the business.
- Must be able to assist with obtaining and maintaining a gaming license in any state in which we operate.
- Proficient in data entry/keyboard skills and relevant computer applications.
- Previous customer service, sales, sports/casino industry experience a plus.
- Written and spoken English (English is used for communication with all our customers).


Brief description of the company

SYNOT Games is a Bratislava-based team of gaming enthusiasts, constantly keeping in touch with innovation and striving for perfection. With more than 28 years of previous experience in gaming, we create exciting new casino slots with remarkable visuals and state-of-the-art technological attributes. We are striving to always provide top-level quality to keep the players thrilled and entertained.

As part of SYNOT Group we blend the tradition and experience with fresh and innovative approaches, together providing a full portfolio for both online and land-based operations. Our games are easy to integrate, infinitely engaging and available on multiple devices, platforms or languages.

Company address

SYNOT Games s.r.o.
Miletičova 21
821 08 Bratislava


ID: 3868982  Dátum zverejnenia: 30.4.2021  Základná zložka mzdy (brutto): 1 300 EUR/month