Customer Operations specialist
SYNOT Games SK s. r. o.
Place of work
Bratislava, Slovakia (Job with occasional home office)
Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time
full-time
Start date
1.8.2025
1.8.2025
Wage (gross)
From 1 500 EUR/month
From 1 500 EUR/month
Information about the position
Job description, responsibilities and duties
The Synot Games customer support representative answers customer inquiries coming from ticketing system, chats, or emails, as well as, perform answers for various reasons. Examples of these customer inquiries can include to set up new customer, update customer records, answer questions, handle complaints, troubleshoot problems, provide information, or conduct proactive calling for various business reasons. Utilizes business applications and the appropriate technology to perform routine activities. Performs daily transactions and processes related work in support of daily operations. Provides internal customer service support that achieves quality and customer service goals with specific attention to slots and table games.
Employee perks, benefits
Flexible working hours
Hybrid model work
2 additional vacation days
Fruit days, teambuildings
Informal working atmosphere
English courses
Discounts and more benefit (SK, CZ)
Multisport Card
Expected date of completion of the selection process
1 August 2025 (there are still 18 more days)
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Upper intermediate (B2) and Slovak - Proficiency (C2)
Other knowledge
Microsoft Office 365 - Skillful
Personality requirements and skills
- Technical skills
- Able to maintain customer confidentiality.
- Strong communication, written skills, and interpersonal skills.
- Comfortable with fast paced schedule driven development.
- Computer literate, experience with Microsoft Office is mandatory.
- Ability to work in a fast-paced environment and be able to multitask.
- Flexibility with your schedule to meet the needs of the business.
- Proficient in data entry/keyboard skills and relevant computer applications.
- Previous customer service, sales, sports/casino industry experience a plus.
- Written and spoken English (English is used for communication with all our customers).
- Able to maintain customer confidentiality.
- Strong communication, written skills, and interpersonal skills.
- Comfortable with fast paced schedule driven development.
- Computer literate, experience with Microsoft Office is mandatory.
- Ability to work in a fast-paced environment and be able to multitask.
- Flexibility with your schedule to meet the needs of the business.
- Proficient in data entry/keyboard skills and relevant computer applications.
- Previous customer service, sales, sports/casino industry experience a plus.
- Written and spoken English (English is used for communication with all our customers).
Advertiser
Brief description of the company
SYNOT Games SK is a Bratislava-based team of gaming enthusiasts, constantly keeping in touch with innovation and striving for perfection. With more than 30 years of previous experience in gaming, we create exciting new casino slots with remarkable visuals and state-of-the-art technological attributes. We are striving to always provide top-level quality to keep the players thrilled and entertained.
As part of SYNOT Group we blend the tradition and experience with fresh and innovative approaches, together providing a full portfolio for both online and land-based operations. Our games are easy to integrate, infinitely engaging and available on multiple devices, platforms or languages.
As part of SYNOT Group we blend the tradition and experience with fresh and innovative approaches, together providing a full portfolio for both online and land-based operations. Our games are easy to integrate, infinitely engaging and available on multiple devices, platforms or languages.
Contact
ID: 5087522
Dátum zverejnenia: 4.7.2025
2025-07-04
lokalita: Bratislava Pozícia: Customer Support Specialist Spoločnosť: SYNOT Games SK s. r. o.
Základná zložka mzdy (brutto): 1 500 EUR/month