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Technical Support Engineer (m/f/d) - Freelancer
Synology GmbH
Place of work
Remote work
Remote work
Contract type
trade licence
trade licence
Wage (gross)
From 1 500 EUR/monthplus individual bonus agreement
From 1 500 EUR/monthplus individual bonus agreement
Information about the position
Job description, responsibilities and duties
As a technical support engineer you are the first contact person for the technical problems of our customers. You will become an expert in our broad product portfolio and help customers understand and deploy Synology products. You will work in cooperation with the support team in Germany and the development department in Taiwan.
What we offer:
• Self-responsible work on a B2B-contract (freelancer)
• Working from home base in Slovakia
• Fixed monthly service provider fee plus individual bonus agreements
• Extra bonus if you are able to provide customer support in German in addition to English
• Interesting and versatile field of work
• Intensive web-based onboarding and regular training
Your professional and personal requirements:
• A relevant IT qualification or comparable working experience
• Knowledge in networking, storage, NAS, virtualization and Linux
• Experience in troubleshooting of hard- and software products
• Customer service experience - preferably within a ticket system
• Very good English skills (verbally and in writing) are mandatory, German is a plus
• Flexible and customer-oriented personality
• Problem-solving attitude and a hands-on mentality
• Ability to balance and prioritize multiple tasks
Your area of responsibility would include:
• 2nd and 3rd level hard- and software support
• Error analysis and troubleshooting for NAS, router and surveillance systems
• Customer support regarding our software solutions and services
• Communication with our users in English via our ticket system
• Customer communication in German if possible
• Close cooperation with our team in Germany (Düsseldorf) and the headquarter in Taiwan
Please use our application form on:
https://www.synology.com/de-de/company/career/gmbh?jh=q1xcv58f41nlsd6uhhy4rgwnr6u5sou&sa=1
Contact:
Lenja Schnering
HR Specialist
Synology GmbH
Grafenberger Allee 295
40237 Düsseldorf
Germany
[email protected]
Tel.: +49 211 - 9666 96 97
www.synology.com
What we offer:
• Self-responsible work on a B2B-contract (freelancer)
• Working from home base in Slovakia
• Fixed monthly service provider fee plus individual bonus agreements
• Extra bonus if you are able to provide customer support in German in addition to English
• Interesting and versatile field of work
• Intensive web-based onboarding and regular training
Your professional and personal requirements:
• A relevant IT qualification or comparable working experience
• Knowledge in networking, storage, NAS, virtualization and Linux
• Experience in troubleshooting of hard- and software products
• Customer service experience - preferably within a ticket system
• Very good English skills (verbally and in writing) are mandatory, German is a plus
• Flexible and customer-oriented personality
• Problem-solving attitude and a hands-on mentality
• Ability to balance and prioritize multiple tasks
Your area of responsibility would include:
• 2nd and 3rd level hard- and software support
• Error analysis and troubleshooting for NAS, router and surveillance systems
• Customer support regarding our software solutions and services
• Communication with our users in English via our ticket system
• Customer communication in German if possible
• Close cooperation with our team in Germany (Düsseldorf) and the headquarter in Taiwan
Please use our application form on:
https://www.synology.com/de-de/company/career/gmbh?jh=q1xcv58f41nlsd6uhhy4rgwnr6u5sou&sa=1
Contact:
Lenja Schnering
HR Specialist
Synology GmbH
Grafenberger Allee 295
40237 Düsseldorf
Germany
[email protected]
Tel.: +49 211 - 9666 96 97
www.synology.com
Information about the selection process
Please apply here (english or german): https://www.synology.com/pl-pl/company/career/jobs-in-poland?jh=q1xcv58f41nlsd6uhhy4rgwnr6u5sou&sa=1
Requirements for the employee
Candidates with education suit the position
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
Educational Specialization
IT
Language skills
English - Advanced (C1) or German - Advanced (C1)
Other knowledge
Linux - Skillful
IT support - Skillful
IT support - Skillful
Advertiser
Brief description of the company
As the market leader in the field of NAS servers, routers and video surveillance, Synology GmbH has been inspiring millions of customers worldwide with innovative and versatile IT solutions since 2011.
We live the passion for IT and a hands-on mentality. By taking care of markets in Central and Eastern Europe, we combine 14 nationalities in an international and dynamic team in the Düsseldorf subsidiary – become part of it and apply today!
We live the passion for IT and a hands-on mentality. By taking care of markets in Central and Eastern Europe, we combine 14 nationalities in an international and dynamic team in the Düsseldorf subsidiary – become part of it and apply today!
ID: 4210039
Dátum zverejnenia: 12.4.2022
2022-04-12
lokalita: Remote work Pozícia: IT/Technical Support Specialist Spoločnosť: Synology GmbH
Základná zložka mzdy (brutto): 1 500 EUR/month