Platform Help Desk Specialist (Russian language)

Place of work
Start date
upon agreement
Contract type
Wage (gross)
starting from 1400€/gross monthly (depending on your experience)

Job description, responsibilities and duties

We are looking for a smart, customer-oriented & communicative help desk specialist with the Russian language to become a new part of the dynamic Support team which provides support and consulting to the company clients worldwide.

In this role you will help clients via live chat or other channels with:
  • Answering technical questions about the company´s product and solutions
  • Diagnosing and resolving various requests while ensuring their best user experience
  • Helping them how to create reports, segmentations, campaigns or analyses in their internal projects

  • Working hours are from 9AM to 5PM.

Employee perks, benefits

  • People Development Program - using competency maps
  • Utilization of the personal education budget on an annual basis
  • Extended parental leave (with regional specifics)
  • Company performance bonus
  • Pension scheme (with regional specifics)
  • Healthcare plan (with regional specifics)
  • Possibility of the remote work

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

Our client focuses on internationally renowned e-commerce cloud and marketing automation for businesses.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2) and Russian - Upper intermediate (B2)

Personality requirements and skills

  • Previous experience in similar role (helpdesk/online support/marketing)
  • Basic knowledge of HTML, CSS, JS
  • Problem solving & Analytical thinking
  • Excellent level of English & Russian language
  • Pro-customer orientation
  • Having an IT overview is a big advantage (algorithms, backend/frontend, etc...)


Brief description of the company

SYNERGIE Slovakia as recruitment and consulting agency has been present on the Slovak market since 1999. We are a part of SYNERGIE Group - the 5th largest HR solutions provider in Europe.

We do offer international experience, consultants with wide-ranging knowledge and experience in their specific fields and deep knowledge of the job market.

The company is a holder of a licence to offer recruitment services. (25908/2004 - OSS 129/2005. Plati pre SR.)

The company is a holder of a licence to offer recruitment services.

Number of employees

20-24 employees

Information about the selection process

Are you interested in this job opportunity? Please, send us your resume in English to [email protected] Please, use the title of this position as the Subject of the e-mail message.

Odpovedáme všetkým kandidátom do 3 pracovných dní, a to aj v prípade zamietavého stanoviska

Nenašli ste ponuku, ktorá by Vás zaujala? Navštívte našu stránku, kde nájdete aj pozície, ktoré nie sú zverejnené na pracovných portáloch.

Poznáte niekoho, kto je vhodným kandidátom na jednu z našich pozícií? Zapojte sa do nášho referenčného programu a získajte 200 EUR!

Company address

SYNERGIE Slovakia s.r.o.
Dunajská 4
811 08 Bratislava


ID: 4060450  Dátum zverejnenia: 12.4.2021  Pracovná ponuka je prevzatá z inej stránky alebo zdroja. Základná zložka mzdy (brutto) a ďalšie odmeny: starting from 1400€/gross monthly (depending on your experience)