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Czech/Slovak speaking Service Desk Agent
Foundever Magyarország Kft.
Place of work
Budapest, Váci út, Hungary (Job with occasional home office)
Budapest, Váci út, Hungary (Job with occasional home office)
Contract type
full-time
full-time
Start date
2023.05
2023.05
Wage (gross)
450 000 Ft/monthCafeteria
450 000 Ft/monthCafeteria
Information about the position
Job description, responsibilities and duties
We are looking for an enthusiastic CZECH/SLOVAK Speaking Service Desk Agent to join our Service Desk team in Budapest and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements.
Your responsibilities will be the following:
* As a Service Desk Agent – you will be the first contact of the customers – and you will have to handle incoming phone calls, emails & end-user requests of the products
* As a Service Desk Agent you give accurate information to customers, who turn to you for technical or general help about the product understand and investigates root causes of customer inquiries
* Keep the user informed and follow-up ongoing cases
* Involve your customers – realise and understand their needs, provide positive experience for them
* Be proactive - identify deeper drivers of customer needs
* Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails
Our desired candidate:
* Fluent in Slovak or Czech language and have conversational English language knowledge
* BASED IN HUNGARY OR WILLING TO RELOCATE
* Love helping customers, communicate clearly and have excellent problem solving skills
* Have a strong customer service focus
* If you have some experience in customer service that’s an advantage, but we will provide you with a professional training
* Pay close attention to the details.
* Enjoy learning new things and develop – adopt changes easily and be flexible
* Confident user of MS Office package
Your responsibilities will be the following:
* As a Service Desk Agent – you will be the first contact of the customers – and you will have to handle incoming phone calls, emails & end-user requests of the products
* As a Service Desk Agent you give accurate information to customers, who turn to you for technical or general help about the product understand and investigates root causes of customer inquiries
* Keep the user informed and follow-up ongoing cases
* Involve your customers – realise and understand their needs, provide positive experience for them
* Be proactive - identify deeper drivers of customer needs
* Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails
Our desired candidate:
* Fluent in Slovak or Czech language and have conversational English language knowledge
* BASED IN HUNGARY OR WILLING TO RELOCATE
* Love helping customers, communicate clearly and have excellent problem solving skills
* Have a strong customer service focus
* If you have some experience in customer service that’s an advantage, but we will provide you with a professional training
* Pay close attention to the details.
* Enjoy learning new things and develop – adopt changes easily and be flexible
* Confident user of MS Office package
Employee perks, benefits
If you join us:
* Coming from abroad? We help you with relocation package
* Possibility to work from home (in Hungary)
*Participate in a paid, professional training lead by our professional trainers
* You can develop and grow with the company as a member of our career program
*Stable and international company background
*Multilingual environment, native colleagues from more than 25 nationalities
* Feel the good vibe in our company events or team building activities
* Central located office and casual dress code
* Coming from abroad? We help you with relocation package
* Possibility to work from home (in Hungary)
*Participate in a paid, professional training lead by our professional trainers
* You can develop and grow with the company as a member of our career program
*Stable and international company background
*Multilingual environment, native colleagues from more than 25 nationalities
* Feel the good vibe in our company events or team building activities
* Central located office and casual dress code
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
Czech - Proficiency (C2) and English - Upper intermediate (B2) and Slovak - Proficiency (C2)
The position is suitable for a fresh graduate
Yes
Advertiser
Brief description of the company
Foundever™ is a global leader in the customer experience (CX) industry.
With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands.
Our innovative CX solutions, technology and expertise are designed to support the operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Sykes and Sitel are now Foundever.
With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands.
Our innovative CX solutions, technology and expertise are designed to support the operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Sykes and Sitel are now Foundever.
Number of employees
250-499 employees
ID: 3558417
Dátum zverejnenia: 26.4.2023
2023-04-26
lokalita: Budapest Pozícia: Administrative Worker, Official, Call Operator, Customer Support Specialist, Helpdesk Operator, IT/Technical Support Specialist Spoločnosť: Foundever Magyarország Kft.
Základná zložka mzdy (brutto): 450 000 Ft/month