IT Service Manager with Project Management
Place of work
Twin City B, Mlynské nivy, Bratislava, Slovakia (Job with occasional home office)
Twin City B, Mlynské nivy, Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time
full-time
Wage (gross)
2 200 - 3 700 EUR/monthFor Slovakia the base salary range for this position is between EUR 2,200 and EUR 3,700 per month (for a full-time role). The specific salary offered considers: the requirements, scope, complexity and responsibilities of the role, the applicant’s own profile including education/qualifications, expertise, specialisation, skills and experience. In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits. Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.
2 200 - 3 700 EUR/monthFor Slovakia the base salary range for this position is between EUR 2,200 and EUR 3,700 per month (for a full-time role). The specific salary offered considers: the requirements, scope, complexity and responsibilities of the role, the applicant’s own profile including education/qualifications, expertise, specialisation, skills and experience. In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits. Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.
Information about the position
Job description, responsibilities and duties
At Swiss Re, technology and service excellence enable our business to operate efficiently and deliver value globally. We are looking for a proactive and customer focused IT Service Manager with Project Management to drive service quality, operational excellence, and continuous improvement across our Group Functions technology landscape.
This role combines IT Service Management with Project Management responsibilities.
You will act as a key connector between business stakeholders, IT teams, and external service providers, ensuring high-quality service delivery while also leading service improvement initiatives and projects of varying complexity and scale.
Success in this role requires strong stakeholder management, structured problem-solving, and the ability to coordinate diverse teams to deliver sustainable outcomes. You will have the opportunity to influence service performance across the organization while driving projects that improve our application landscape, processes, customer experience, and operational efficiency.
What You'll Do
Drive Service Quality Excellence
• Ensure adherence to Incident and Problem Management and related IT Service Management processes across supported services.
• Monitor service quality and operational performance, proactively addres high-priority issues, recurring service challenges and overdue incidents.
• Facilitate effective resolution of service issues, with a strong focus on customer experience and sustainable outcomes.
• Analyze and communicate service performance trends, supporting data-driven decision making and continous improvement initatives.
• Promote consistent service governance and operational excellence.
Manage Service Performance
• Monitor and evaluate service performance at organizational and squad level against agreed KPIs and SLAs, identifying continous improvement opportunities.
• Support regular service reviews and performance reporting with vendors and stakeholders.
• Identify service gaps and coordinate corrective actions with relevant stakeholders and service providers.
• Build productive relationships with internal and external IT service providers and act as a key coordination point between delivery teams and service providers
Manage Projects & Lead Service Improvements
• Lead and coordinate small to medium-sized projects and service improvement initiatives from planning through execution and implementation.
• Manage larger projects and coordinate stakeholders across multiple teams.
• Drive implementation of process and governance changes and operational excellence initatives across the organization.
• Support service change adoption and transition of project deliverables into operational support.
• Identify opportunities for automation, process optimization, and service enhancement to improve customer experience and operational efficiency.
This role combines IT Service Management with Project Management responsibilities.
You will act as a key connector between business stakeholders, IT teams, and external service providers, ensuring high-quality service delivery while also leading service improvement initiatives and projects of varying complexity and scale.
Success in this role requires strong stakeholder management, structured problem-solving, and the ability to coordinate diverse teams to deliver sustainable outcomes. You will have the opportunity to influence service performance across the organization while driving projects that improve our application landscape, processes, customer experience, and operational efficiency.
What You'll Do
Drive Service Quality Excellence
• Ensure adherence to Incident and Problem Management and related IT Service Management processes across supported services.
• Monitor service quality and operational performance, proactively addres high-priority issues, recurring service challenges and overdue incidents.
• Facilitate effective resolution of service issues, with a strong focus on customer experience and sustainable outcomes.
• Analyze and communicate service performance trends, supporting data-driven decision making and continous improvement initatives.
• Promote consistent service governance and operational excellence.
Manage Service Performance
• Monitor and evaluate service performance at organizational and squad level against agreed KPIs and SLAs, identifying continous improvement opportunities.
• Support regular service reviews and performance reporting with vendors and stakeholders.
• Identify service gaps and coordinate corrective actions with relevant stakeholders and service providers.
• Build productive relationships with internal and external IT service providers and act as a key coordination point between delivery teams and service providers
Manage Projects & Lead Service Improvements
• Lead and coordinate small to medium-sized projects and service improvement initiatives from planning through execution and implementation.
• Manage larger projects and coordinate stakeholders across multiple teams.
• Drive implementation of process and governance changes and operational excellence initatives across the organization.
• Support service change adoption and transition of project deliverables into operational support.
• Identify opportunities for automation, process optimization, and service enhancement to improve customer experience and operational efficiency.
Employee perks, benefits
• Attractive performance-based bonus
• Ultra flexible working time in a hybrid setup, allowing you to work from home up to 50%
• Health & wellbeing program, including massages and sport activities
• Sessions with a psychologist and health check-ups directly at the workplace
• Modern office spaces in an attractive location (fun room, relaxation room, music room)
• Vivid community life (running club, book club, art club, Parents@SwissRe, and many others)
• 5 additional days of holiday
• 6 sick days and extra sick leave support
• Day off dedicated to volunteering
• Lunch allowance fully paid by Swiss Re
• Pension contribution
• Life insurance (fully covered)
• Learning and development opportunities
• Legendary summer event
• Public transport benefit
• Multisport card and corporate discounts
• Ultra flexible working time in a hybrid setup, allowing you to work from home up to 50%
• Health & wellbeing program, including massages and sport activities
• Sessions with a psychologist and health check-ups directly at the workplace
• Modern office spaces in an attractive location (fun room, relaxation room, music room)
• Vivid community life (running club, book club, art club, Parents@SwissRe, and many others)
• 5 additional days of holiday
• 6 sick days and extra sick leave support
• Day off dedicated to volunteering
• Lunch allowance fully paid by Swiss Re
• Pension contribution
• Life insurance (fully covered)
• Learning and development opportunities
• Legendary summer event
• Public transport benefit
• Multisport card and corporate discounts
Information about the selection process
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.
Please use the link below to upload your CV in English.
We are looking forward to your application!
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Required Qualifications
• Experience in IT Service Management, IT Operations, or a related area.
• Understanding of Incident and Problem Management processes.
• Experience working with ticketing platforms such as ServiceNow or similar tools.
• Experience supporting projects or service improvement initiatives.
• Customer-oriented mindset with a focus on service excellence.
• Excellent stakeholder management and communication skills.
• Strong written and spoken English.
• Ability to work independently, prioritize effectively, and drive tasks to completion.
Nice to Have
• Exposure to ITIL practices or certifications, as well as PRINCE2 or similar.
• Familiarity with reporting and data visualization tools such as Power BI.
Why Swiss Re?
• Be part of a leading global reinsurer and technology-driven organization.
• Gain exposure to enterprise-scale service management and vendor governance.
• Collaborate with colleagues and stakeholders across multiple countries and cultures.
• Contribute to meaningful service improvements that impact the entire organization.
• Grow your career in an environment that values learning, innovation, and collaboration.
• Enjoy a flexible and inclusive workplace with hybrid working arrangements.
• Experience in IT Service Management, IT Operations, or a related area.
• Understanding of Incident and Problem Management processes.
• Experience working with ticketing platforms such as ServiceNow or similar tools.
• Experience supporting projects or service improvement initiatives.
• Customer-oriented mindset with a focus on service excellence.
• Excellent stakeholder management and communication skills.
• Strong written and spoken English.
• Ability to work independently, prioritize effectively, and drive tasks to completion.
Nice to Have
• Exposure to ITIL practices or certifications, as well as PRINCE2 or similar.
• Familiarity with reporting and data visualization tools such as Power BI.
Why Swiss Re?
• Be part of a leading global reinsurer and technology-driven organization.
• Gain exposure to enterprise-scale service management and vendor governance.
• Collaborate with colleagues and stakeholders across multiple countries and cultures.
• Contribute to meaningful service improvements that impact the entire organization.
• Grow your career in an environment that values learning, innovation, and collaboration.
• Enjoy a flexible and inclusive workplace with hybrid working arrangements.
Advertiser
Brief description of the company
Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to aging populations and cybercrime. Headquartered in Zurich, Switzerland, where we were founded in 1863, the Swiss Re operates through a network of around 70 offices globally. Our approximately 15'000 employees provide a wide range of technical expertise, enabling us to develop unique solutions and drive growth. Swiss Re Slovakia is the second largest location with various teams in Finance, IT, Business Operations, Asset Management, and other functions. In 2026, we celebrate 20th anniversary of building resilience in Slovakia. For more information please visit: www.swissre.com
Join Swiss Re and you will join a company awarded with Najzamestnavatel 2025 in Banking, Finance, and Insurance (1st place), Healthy Company of the Year 2025 (1st place) and Via Bona Responsible Large Company Award 2022 (1st place).
Number of employees
2500 employees
Company address
Contact
Contact person: Livia Pasztorova
ID: 5320789
Dátum zverejnenia: 9.7.2026
2026-07-09
lokalita: Bratislava Pozícia: IT Project Manager, IT/Technical Support Specialist, Service Engineer Spoločnosť: Swiss Re
Základná zložka mzdy (brutto): 2 200 EUR/month