Claims Solutions Consultant (German language is an advantage) (Hybrid)
Place of work
Mlynské nivy, Bratislava, Slovakia (Job with occasional home office)
Mlynské nivy, Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time
full-time
Wage (gross)
2 200 - 3 600 EUR/monthThe specific salary offered considers: the requirements, scope, complexity and responsibilities of the role and the applicant’s own profile including education/ qualifications, expertise, specialization, skills and experience. In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based bonus.
2 200 - 3 600 EUR/monthThe specific salary offered considers: the requirements, scope, complexity and responsibilities of the role and the applicant’s own profile including education/ qualifications, expertise, specialization, skills and experience. In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based bonus.
Information about the position
Job description, responsibilities and duties
Are you excited by the prospect of shaping the next generation of Life & Health Claims technology? Do you thrive at the intersection of business analysis, solution design, and large-scale transformation? If that sounds like you, read on!
About the Role
The L&H Claims Solutions team is seeking a Claims Solutions Consultant to lead customer-facing business analysis efforts across major claims technology programs. In this pivotal role, you will oversee end-to-end requirements gathering and translate strategic priorities into well-defined, actionable business requirements.
Acting as the connective link between Claims, Technology, Data, and Product teams, you will guide the analysis discipline, drive consistency and quality in requirements, and ensure that solutions deliver measurable business value across regions and markets.
Key Responsibilities:
Business Requirements & Solution Definition
• Drive end-to-end, customer-facing, business requirement elicitation activities on large-scale technology programs.
• Elicit, analyze, and document business, functional, and non-functional requirements.
• Support product leads through the development of user stories, process flows, business rules, acceptance criteria, data definitions, and use cases.
• Ensure traceability between business objectives, requirements, design decisions, and delivered solutions.
Program Collaboration & Delivery Support
• Partner with program and project managers, product managers, architects, and engineering leadership to ensure alignment between requirements and solution design.
• Support sprint planning, prioritization, and scope management.
• Identify, articulate, and manage requirement-related risks, issues, dependencies, and decisions.
Stakeholder Engagement
• Lead workshops, interviews, and cross-functional design sessions with Claims, Operations, Technology, Finance, Data, and external partners.
• Build trusted partnerships with senior stakeholders across markets and business units.
• Communicate complex concepts clearly and concisely to technical and non-technical audiences.
Quality, Governance & Continuous Improvement
• Contribute to program governance through consistent documentation, decision tracking, and reporting.
• Ensure alignment between analysis output and strategic claims transformation objectives.
• Promote continuous improvement of tools, processes, and delivery practices within the analysis discipline.
About the Role
The L&H Claims Solutions team is seeking a Claims Solutions Consultant to lead customer-facing business analysis efforts across major claims technology programs. In this pivotal role, you will oversee end-to-end requirements gathering and translate strategic priorities into well-defined, actionable business requirements.
Acting as the connective link between Claims, Technology, Data, and Product teams, you will guide the analysis discipline, drive consistency and quality in requirements, and ensure that solutions deliver measurable business value across regions and markets.
Key Responsibilities:
Business Requirements & Solution Definition
• Drive end-to-end, customer-facing, business requirement elicitation activities on large-scale technology programs.
• Elicit, analyze, and document business, functional, and non-functional requirements.
• Support product leads through the development of user stories, process flows, business rules, acceptance criteria, data definitions, and use cases.
• Ensure traceability between business objectives, requirements, design decisions, and delivered solutions.
Program Collaboration & Delivery Support
• Partner with program and project managers, product managers, architects, and engineering leadership to ensure alignment between requirements and solution design.
• Support sprint planning, prioritization, and scope management.
• Identify, articulate, and manage requirement-related risks, issues, dependencies, and decisions.
Stakeholder Engagement
• Lead workshops, interviews, and cross-functional design sessions with Claims, Operations, Technology, Finance, Data, and external partners.
• Build trusted partnerships with senior stakeholders across markets and business units.
• Communicate complex concepts clearly and concisely to technical and non-technical audiences.
Quality, Governance & Continuous Improvement
• Contribute to program governance through consistent documentation, decision tracking, and reporting.
• Ensure alignment between analysis output and strategic claims transformation objectives.
• Promote continuous improvement of tools, processes, and delivery practices within the analysis discipline.
Employee perks, benefits
• Attractive performance-based bonus
• Ultra flexible working time in a hybrid setup, allowing you to work from home up to 50%
• Health & wellbeing program, including massages and sport activities
• Sessions with a psychologist and health check-ups directly at the workplace
• Modern office spaces in an attractive location (fun room, relaxation room, music room)
• Vivid community life (running club, book club, art club, Parents@SwissRe, and many others)
• 5 additional days of holiday
• 6 sick days and extra sick leave support
• Day off dedicated to volunteering
• Lunch allowance fully paid by Swiss Re
• Pension contribution
• Life insurance (fully covered)
• Learning and development opportunities
• Legendary summer event
• Public transport benefit
• Multisport card and corporate discounts
• Ultra flexible working time in a hybrid setup, allowing you to work from home up to 50%
• Health & wellbeing program, including massages and sport activities
• Sessions with a psychologist and health check-ups directly at the workplace
• Modern office spaces in an attractive location (fun room, relaxation room, music room)
• Vivid community life (running club, book club, art club, Parents@SwissRe, and many others)
• 5 additional days of holiday
• 6 sick days and extra sick leave support
• Day off dedicated to volunteering
• Lunch allowance fully paid by Swiss Re
• Pension contribution
• Life insurance (fully covered)
• Learning and development opportunities
• Legendary summer event
• Public transport benefit
• Multisport card and corporate discounts
Information about the selection process
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.
Please use the link below to upload your CV in English.
We are looking forward to your application!
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Required Qualifications & Experience:
• Minimum 5 years’ experience as a Business Analyst, Solutions Consultant, or similar role within insurance, financial services, or enterprise SaaS.
• Demonstrated ability to lead business analysis (including UX/UI solutioning and service design) for large-scale, complex technology programs.
• Minimum 3–5 years’ experience in a client-facing role.
• Strong command of technical requirements, business process design, data analysis, and solution definition.
• Advanced skills with process visualization tools such as Visio, Lucidchart, Miro, or similar platforms for documenting workflows, user journeys, and system interactions.
• Working knowledge of system integration concepts in a SaaS environment, including APIs, data flows, and middleware, with the ability to define and support integration requirements. Proven experience engaging senior business and technical stakeholders to align solution design with business needs.
• Skilled in Agile, Waterfall, and hybrid delivery frameworks.
• Exceptional communication, analytical, and problem-solving skills.
• Bachelor’s degree in business, information systems, technology, or related field
• Experience influencing senior and executive leaders to drive clarity, prioritization, and decisions.
Preferred Skills & Experience
• Knowledge of insurance claims processes (e.g., assessment, adjudication, settlement, investigation).
• Experience with modern claims platforms, workflow systems, automation technologies, or data-driven solution design.
• Experience with Product Owner responsibilities in an Agile environment
• Exposure to change management and operating-model transformation.
• Industry certifications (IIBA CBAP, PMI-PBA, Agile/Scrum certifications, Lean Six Sigma) are advantageous.
• Language skills (German\French) desired.
• Minimum 5 years’ experience as a Business Analyst, Solutions Consultant, or similar role within insurance, financial services, or enterprise SaaS.
• Demonstrated ability to lead business analysis (including UX/UI solutioning and service design) for large-scale, complex technology programs.
• Minimum 3–5 years’ experience in a client-facing role.
• Strong command of technical requirements, business process design, data analysis, and solution definition.
• Advanced skills with process visualization tools such as Visio, Lucidchart, Miro, or similar platforms for documenting workflows, user journeys, and system interactions.
• Working knowledge of system integration concepts in a SaaS environment, including APIs, data flows, and middleware, with the ability to define and support integration requirements. Proven experience engaging senior business and technical stakeholders to align solution design with business needs.
• Skilled in Agile, Waterfall, and hybrid delivery frameworks.
• Exceptional communication, analytical, and problem-solving skills.
• Bachelor’s degree in business, information systems, technology, or related field
• Experience influencing senior and executive leaders to drive clarity, prioritization, and decisions.
Preferred Skills & Experience
• Knowledge of insurance claims processes (e.g., assessment, adjudication, settlement, investigation).
• Experience with modern claims platforms, workflow systems, automation technologies, or data-driven solution design.
• Experience with Product Owner responsibilities in an Agile environment
• Exposure to change management and operating-model transformation.
• Industry certifications (IIBA CBAP, PMI-PBA, Agile/Scrum certifications, Lean Six Sigma) are advantageous.
• Language skills (German\French) desired.
Advertiser
Brief description of the company
Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to aging populations and cybercrime. Headquartered in Zurich, Switzerland, where we were founded in 1863, the Swiss Re operates through a network of around 70 offices globally. Our approximately 15'000 employees provide a wide range of technical expertise, enabling us to develop unique solutions and drive growth. Swiss Re Slovakia is the second largest location with various teams in Finance, IT, Business Operations, Asset Management, and other functions. In 2026, we celebrate 20th anniversary of building resilience in Slovakia. For more information please visit: www.swissre.com
Join Swiss Re and you will join a company awarded with Najzamestnavatel 2025 in Banking, Finance, and Insurance (1st place), Healthy Company of the Year 2025 (1st place) and Via Bona Responsible Large Company Award 2022 (1st place).
Number of employees
2500 employees
Company address
Contact
ID: 5314710
Dátum zverejnenia: 29.6.2026
2026-06-29
lokalita: Bratislava Pozícia: Business Analyst, Claims Specialist Spoločnosť: Swiss Re
Základná zložka mzdy (brutto): 2 200 EUR/month