Records Management Operations Delivery Lead
Place of work
Twin City B, Mlynské nivy, Bratislava, Slovakia (Job with occasional home office)
Twin City B, Mlynské nivy, Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time
full-time
Wage (gross)
3 300 - 5 500 EUR/monthFor Slovakia the base salary range for this position is between [EUR 3,300] and [EUR 5,500] per month (for a full-time role). The specific salary offered considers: - the requirements, scope, complexity and responsibilities of the role, - the applicant’s own profile including education/qualifications, expertise, specialisation, skills and experience.
3 300 - 5 500 EUR/monthFor Slovakia the base salary range for this position is between [EUR 3,300] and [EUR 5,500] per month (for a full-time role). The specific salary offered considers: - the requirements, scope, complexity and responsibilities of the role, - the applicant’s own profile including education/qualifications, expertise, specialisation, skills and experience.
Information about the position
Job description, responsibilities and duties
Are you a hands-on leader who thrives at the intersection of people management and operational excellence? Join our dynamic team where you'll guide daily records lifecycle processes while developing a talented team in a fast-paced, evolving environment.
About the Role
As our RM Ops Delivery Team Lead, you'll blend leadership with direct operational work, managing both people and processes. You'll coordinate service delivery, handle escalations, and drive continuous improvement while staying connected to the day-to-day operations that keep our records management systems running smoothly.
Key Responsibilities
- Lead and support the RM Ops Delivery team in executing lifecycle processes including classification, retention, legal holds, and disposition
- Actively participate in operational ticket handling and day-to-day tasks alongside your team
- Serve as escalation point and coordination hub for internal customers and business partners
- Guide implementation of new tools and evolving processes across the team
- Foster engagement and professional development while maintaining delivery discipline
- Collaborate cross-functionally with Records Lifecycle Lead and CoE team on continuous improvement and service alignment
About the Team
The RM Ops Delivery team is responsible for daily records lifecycle execution and first-line customer support. We work at the heart of the organization's information governance framework, ensuring compliance while providing responsive service to our internal partners. Our team combines technical expertise with customer service excellence to maintain the integrity of our records management processes.
About the Role
As our RM Ops Delivery Team Lead, you'll blend leadership with direct operational work, managing both people and processes. You'll coordinate service delivery, handle escalations, and drive continuous improvement while staying connected to the day-to-day operations that keep our records management systems running smoothly.
Key Responsibilities
- Lead and support the RM Ops Delivery team in executing lifecycle processes including classification, retention, legal holds, and disposition
- Actively participate in operational ticket handling and day-to-day tasks alongside your team
- Serve as escalation point and coordination hub for internal customers and business partners
- Guide implementation of new tools and evolving processes across the team
- Foster engagement and professional development while maintaining delivery discipline
- Collaborate cross-functionally with Records Lifecycle Lead and CoE team on continuous improvement and service alignment
About the Team
The RM Ops Delivery team is responsible for daily records lifecycle execution and first-line customer support. We work at the heart of the organization's information governance framework, ensuring compliance while providing responsive service to our internal partners. Our team combines technical expertise with customer service excellence to maintain the integrity of our records management processes.
Employee perks, benefits
You can look forward to extra rewards and benefits including:
- Attractive performance-based bonus
- Ultra flexible working time in hybrid setup, allowing you to work also from home
- Modern office spaces in attractive location
- 5 additional days of holiday
- Lunch allowance fully paid by Swiss Re
- Referral bonus
- Pension & risk insurance contribution
- Sick days and sick leave support
- Public transport benefit
- Multisport card
- Attractive performance-based bonus
- Ultra flexible working time in hybrid setup, allowing you to work also from home
- Modern office spaces in attractive location
- 5 additional days of holiday
- Lunch allowance fully paid by Swiss Re
- Referral bonus
- Pension & risk insurance contribution
- Sick days and sick leave support
- Public transport benefit
- Multisport card
Information about the selection process
We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
About You
You're a structured thinker with a people-first mindset who isn't afraid to roll up your sleeves and work alongside your team. You thrive in service-oriented environments and can balance the demands of leadership with hands-on operational work. Your excellent communication skills enable you to build relationships across the organization while maintaining focus on delivery excellence.
We are looking for candidates who meet these requirements:
- Experience in service operations, process management, or service delivery, preferably within regulated or support-intensive environments
- Strong familiarity with ticket management systems, SLAs, and customer support tools (e.g., ServiceNow, Jira)
- Demonstrated coordination or team leadership experience (formal or informal)
- High emotional intelligence and adaptability to work effectively with a dynamic, developing team
- Fluent English communication skills with excellent organizational abilities
These are additional nice to haves:
- Knowledge of records management, information governance, or compliance frameworks
- Experience implementing or onboarding new tools within a team environment
- Familiarity with Lean, Six Sigma, or other process improvement methodologies
- Background in change management or organizational transformation
- Experience working in cross-functional or matrix reporting structures
You're a structured thinker with a people-first mindset who isn't afraid to roll up your sleeves and work alongside your team. You thrive in service-oriented environments and can balance the demands of leadership with hands-on operational work. Your excellent communication skills enable you to build relationships across the organization while maintaining focus on delivery excellence.
We are looking for candidates who meet these requirements:
- Experience in service operations, process management, or service delivery, preferably within regulated or support-intensive environments
- Strong familiarity with ticket management systems, SLAs, and customer support tools (e.g., ServiceNow, Jira)
- Demonstrated coordination or team leadership experience (formal or informal)
- High emotional intelligence and adaptability to work effectively with a dynamic, developing team
- Fluent English communication skills with excellent organizational abilities
These are additional nice to haves:
- Knowledge of records management, information governance, or compliance frameworks
- Experience implementing or onboarding new tools within a team environment
- Familiarity with Lean, Six Sigma, or other process improvement methodologies
- Background in change management or organizational transformation
- Experience working in cross-functional or matrix reporting structures
Advertiser
Brief description of the company
As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.
Number of employees
1700 and more employees
Company address
Contact
Contact person: Lucia Vargova
ID: 5113246
Dátum zverejnenia: 4.7.2025
2025-07-04
lokalita: Bratislava Pozícia: IT Analyst, IT/Technical Support Specialist, Process Manager Spoločnosť: Swiss Re
Základná zložka mzdy (brutto): 3 300 EUR/month