Customer Care Specialist with German (hybrid)
Place of work
Mlynské nivy 12, Bratislava, Slovakia (Job with occasional home office)
Mlynské nivy 12, Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time
full-time
Wage (gross)
1 400 - 2 300 EUR/monthThe specific salary offered considers: the requirements, scope, complexity and responsibilities of the role and the applicant’s own profile including education/ qualifications, expertise, specialization, skills and experience. In the situation where you significantly exceed the requirements, the offered salary may be above the advertised range. In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based bonus.
1 400 - 2 300 EUR/monthThe specific salary offered considers: the requirements, scope, complexity and responsibilities of the role and the applicant’s own profile including education/ qualifications, expertise, specialization, skills and experience. In the situation where you significantly exceed the requirements, the offered salary may be above the advertised range. In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based bonus.
Information about the position
Job description, responsibilities and duties
We are looking for a driven Customer Care Specialist who recognizes exceptional customer service - client and service experiences are paramount. You will be dealing with customer requests, handling complaints and troubleshoot problems. In addition, you will process policy changes in our system, prepare correspondence and conduct initial claims triage. We empower our team members to play an active role in enhancing our customer journey through daily client interactions and by contributing/leading projects.
About the Role
Responsibilities include:
• Impress our customers over phone or in writing with magnificent service
• Respond to queries about the insurance product and purchased policy
• Execute changes to a policy as requested by a customer
• Record claims
• Investigate and respond to customer complaints
• Perform quality transactions timely
• Progress in insurance knowhow, servicing skills and personal development
About the Team
Our team is a part of a new primary insurance business unit within an established company, that combines the dynamic spirit of a start-up with the backing of Swiss Re's strong organisation. We create digital life, home and motor insurance products and experiences for our partners (B2B2C). Our partners expand their digital ecosystems and distribute insurances to their customers under their own brand(s).
About the Role
Responsibilities include:
• Impress our customers over phone or in writing with magnificent service
• Respond to queries about the insurance product and purchased policy
• Execute changes to a policy as requested by a customer
• Record claims
• Investigate and respond to customer complaints
• Perform quality transactions timely
• Progress in insurance knowhow, servicing skills and personal development
About the Team
Our team is a part of a new primary insurance business unit within an established company, that combines the dynamic spirit of a start-up with the backing of Swiss Re's strong organisation. We create digital life, home and motor insurance products and experiences for our partners (B2B2C). Our partners expand their digital ecosystems and distribute insurances to their customers under their own brand(s).
Employee perks, benefits
• Attractive performance-based bonus
• Ultra flexible working time in hybrid setup, allowing you to work also from home
• Modern office spaces in attractive location
• 5 additional days of holiday
• Lunch allowance fully paid by Swiss Re
• Referral bonus
• Pension & risk insurance contribution
• Sick days and sick leave support
• Public transport benefit
• Multisport card
• Ultra flexible working time in hybrid setup, allowing you to work also from home
• Modern office spaces in attractive location
• 5 additional days of holiday
• Lunch allowance fully paid by Swiss Re
• Referral bonus
• Pension & risk insurance contribution
• Sick days and sick leave support
• Public transport benefit
• Multisport card
Requirements for the employee
Candidates with education suit the position
Primary education
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
About You
• Experienced in working in a customer care / service centre
• High level of customer service skills with the ability to show empathy and patience
• Listen actively and communicate effectively (verbal and written)
• Fluent in English AND German (minimum B2 level)
• Demonstrates strong interpersonal skills with a positive attitude
• A highly motivated person who can work independently and in teams
• Proactive, solution-oriented and surpasses obstacles
• Willingness to learn Experience in primary insurance is a plus Good MS office and computer skills
• Experienced in working in a customer care / service centre
• High level of customer service skills with the ability to show empathy and patience
• Listen actively and communicate effectively (verbal and written)
• Fluent in English AND German (minimum B2 level)
• Demonstrates strong interpersonal skills with a positive attitude
• A highly motivated person who can work independently and in teams
• Proactive, solution-oriented and surpasses obstacles
• Willingness to learn Experience in primary insurance is a plus Good MS office and computer skills
Advertiser
Brief description of the company
As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.
Number of employees
1700 and more employees
Company address
Contact
Contact person: Lubica Krajcovicova
ID: 5091763
Dátum zverejnenia: 25.6.2025
2025-06-25
lokalita: Bratislava Pozícia: Administrative Worker, Official, Assistant, Call Operator, Customer Support Specialist Spoločnosť: Swiss Re
Základná zložka mzdy (brutto): 1 400 EUR/month